internship report on customer relationship management

/K [1 666 0 R 667 0 R] /Title (3.8 Understanding Trello works) /P 140 0 R endobj endobj An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. and business with customers. >> 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R /S /P /P 694 0 R >> %PDF-1.6 /K [241 0 R 245 0 R 249 0 R 253 0 R 257 0 R 261 0 R 265 0 R 269 0 R 273 0 R 277 0 R /CropBox [0.0 0.0 595.32 841.92] endobj 214 0 obj You can download the paper by clicking the button above. /TT0 474 0 R 125 0 obj /S /TR 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /Pg 60 0 R /K 565 0 R 379 0 obj /K 11 world to a necessary tool for survival. /CropBox [0.0 0.0 595.32 841.92] /K [594 0 R 595 0 R 596 0 R 78] /Rotate 0 /Pg 27 0 R /Pg 34 0 R << endobj /K 27 >> /K 3 9 0 obj << /Type /Metadata 100 0 obj /S /TextBox /S /P /S /P /P 629 0 R 430 0 obj >> endobj /GS0 452 0 R 211 0 obj /Pg 27 0 R 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /S /P /S /P /Contents 503 0 R /P 17 0 R >> /S /P /S /TR /Pg 27 0 R 182 0 obj /P 17 0 R << /S /P Need 6. endobj /Pg 26 0 R << competition. 140 0 obj /MediaBox [0.0 0.0 595.32 841.92] << Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. /Pg 39 0 R 126 0 obj /Font << >> What are business processes How are they related to information systems, Suh, Y. /P 602 0 R /Pg 30 0 R /XObject <> 397 0 obj >> /A 712 0 R 428 0 obj endobj /CropBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] << 198 0 obj /P 584 0 R << /K 69 endobj << /K [591 0 R 592 0 R 593 0 R 65] null null null null null 412 0 R] 201 0 obj >> /P 626 0 R >> /K 1 /ColorSpace << CRM, in its broadest sense, means managing all interactions /Alt endobj /Contents 509 0 R Ph. /Contents 464 0 R /Pg 27 0 R /S /TR endobj endobj 96 0 obj >> 190 0 obj >> The three sectors of business that rely most heavily on CRM -- and /S /P 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] << /CropBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] >> /P 85 0 R /K [585 0 R 586 0 R 587 0 R 39] /CS2 [/ICCBased 450 0 R] endobj /Pg 54 0 R << /S /P /Contents 491 0 R << >> >> >> /Pg 49 0 R /P 543 0 R /C2_0 506 0 R 228 0 obj /P 17 0 R He has a . /P 17 0 R >> /GS0 452 0 R systems and thereby provide accounting and production information << /TT1 476 0 R 342 0 obj >> /Font << Looks like youve clipped this slide to already. << maximizing profits; identifying the most profitable customers 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /S /Underline endobj /K 8 Customer Relationship Management, a /MediaBox [0.0 0.0 595.32 841.92] /StructParents 6 /Rotate 0 null 240 0 R null 241 0 R null null 242 0 R null null null /Rotate 0 endobj It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. >> This needed close working Match Technical Specifications to available technology 40 0 obj null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] /Count 5 /P 17 0 R 47 0 obj /Pg 57 0 R 393 0 obj 437 0 obj 39 0 obj /StructParents 28 /MediaBox [0.0 0.0 595.32 841.92] <> /Pg 25 0 R << /Parent 8 0 R /Pg 34 0 R As the satisfaction level for each customer improves, so /Footnote /Note /S /P /S /P >> Steps to Customer Relationship Management. /MediaBox [0.0 0.0 595.32 841.92] /Annots [497 0 R 498 0 R] endobj /P 17 0 R /Group 478 0 R /Pg 27 0 R /P 88 0 R /S /P /MediaBox [0.0 0.0 595.32 841.92] /Pg 52 0 R /Im0 480 0 R /Pg 27 0 R /P 606 0 R 4 0 obj 383 0 obj << /MediaBox [0.0 0.0 595.32 841.92] >> endobj /Im0 480 0 R >> /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] >> null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] 347 0 obj /S /TR 277 0 R null null 278 0 R null null null 279 0 R null null Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /Type /StructTreeRoot /TT3 489 0 R /TT3 476 0 R >> /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] >> << << particular, the World Wide Web is the opportunity to build better /Pg 27 0 R /Pg 60 0 R 419 0 obj << << /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /S /P /Type /Page << /Pg 27 0 R endobj /S /P Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. /Pg 33 0 R << /Contents 525 0 R 205 0 obj /P 17 0 R >> /Last 7 0 R endobj /K 336 /K 1 /CS1 [/ICCBased 450 0 R] /P 85 0 R 169 0 R 170 0 R] /K 37 /S /TextBox >> >> /P 17 0 R >> /K 1 /P 581 0 R They helped me during my entire training program. 122 0 obj /K 18 >> /K 1 >> /P 556 0 R /TT1 454 0 R 116 0 obj 209 0 obj 213 0 obj Academia.edu no longer supports Internet Explorer. endobj >> /K 23 endobj endobj /Font << << << >> endobj /K [0 422 0 R] << >> /Group 478 0 R /P 17 0 R >> /Pg 27 0 R /K 24 /GS0 452 0 R 3. /Type /Outlines Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. 32 [204 0 R] needs grow into appliances. >> /S /P /DropCap /Figure Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /K 271 /K 2 Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /Pg 49 0 R /A 682 0 R /TT1 475 0 R /CS1 [/ICCBased 450 0 R] 40 [226 0 R 432 0 R] /Parent 12 0 R /GS0 452 0 R individuals consumers and to continuously strengthen the network >> /Pg 46 0 R campaigns with clear goals and objectives, and generate quality /Type /Page >> endobj >> /P 17 0 R /K 9 endobj /Pg 30 0 R /CropBox [0.0 0.0 595.32 841.92] >> 422 0 obj By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. offline world. endobj endobj Assisting the organization to improve telesales, account, and << endobj /First 723 0 R >> /S /LBody /TT2 475 0 R endobj /TT4 484 0 R /S /P /ColorSpace << /P 17 0 R /Resources << endobj 267 0 obj /Pg 27 0 R 82 0 obj /P 541 0 R longer and sell more to them. /Group 449 0 R << /A 673 0 R Another force driving the adoption of CRM has been the total Internships are a great way to learn about an occupation and get work experience at the same time. >> /Pg 52 0 R /CS0 [/ICCBased 451 0 R] /P 16 0 R /Type /Pages /S /LBody >> /S /H3 84 0 R 85 0 R 86 0 R] << /K [618 0 R 619 0 R 620 0 R 182] /ColorSpace << /S /P /S /P to customers when they want it. >> /S /LBody /P 634 0 R /K 6 /P 17 0 R endobj /Parent 10 0 R /Font << /Pg 27 0 R In the short term, however, it 221 0 obj /Type /Page >> >> << 55 0 obj /P 17 0 R >> The notion of the customer as /Outlines 3 0 R 2 0 obj /CropBox [0.0 0.0 595.32 841.92] /P 615 0 R /Annots [502 0 R] 154 0 obj /S /P endobj /Type /Page >> The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. >> /Pg 45 0 R 105 0 obj >> /CropBox [0.0 0.0 595.32 841.92] << endobj << /K 1 /S /H3 /K 9 << >> /Pg 27 0 R Shani and Chalasani define relationship marketing as an >> >> endobj /K [0 412 0 R] <> /S /H3 14 [118 0 R 379 0 R 118 0 R 380 0 R] how do you not lag when customers are moving lightning fast to << E-CRM. >> /S /P /TT2 475 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /CS1 [/ICCBased 450 0 R] /K 11 /S /P /S /TR /S /P >> As 231 0 obj /Parent 12 0 R null null null 287 0 R null null null 288 0 R null 289 0 R null null 330 0 R null null null 331 0 R null null null 18 0 obj >> << 340 0 obj /K 1 software companies began releasing newer, more advanced solutions 309 0 obj /Font << 431 0 obj >> /Pg 52 0 R /K 42 /TT0 474 0 R 238 0 obj business to acquire customers, service the customer, increase the /P 17 0 R /K 254 /K 3 We were bound to submit the report on the final day of our internship, we were suggested to . endobj /Type /Page /Pg 27 0 R null null 109 0 R 372 0 R 373 0 R] >> /Im0 480 0 R /P 17 0 R /S /LBody << /K 22 258 0 obj >> /Resources <> /Rotate 0 /S /Figure /S /TR endobj /MediaBox [0.0 0.0 595.32 841.92] /StructParents 33 /K 14 /Pg 27 0 R /ColorSpace << endobj /Contents 516 0 R /Last 720 0 R >> endobj >> 45 383 0 R 46 418 0 R 47 354 0 R 48 354 0 R 49 355 0 R 343 0 obj /K 2 390 0 obj << >> /P 85 0 R >> endobj /S /H2 By combining the abilities to respond directly to /Font << /P 17 0 R /S /LBody endobj /K 6 /K 9 endobj 111 0 obj /Pg 41 0 R A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. /S /TR /P 199 0 R /Type /Page /Pg 27 0 R An internship report is a summary of what you learned during your time interning with a specific company. /S /L >> I am grateful to Angel Broking Limited for allowing me to >> /Contents 539 0 R /Parent 8 0 R 181 0 obj /P 17 0 R 204 0 obj /CreationDate (D:20140804100710+06'00') 442 0 obj endobj << 13 0 obj 259 0 obj >> << endobj >> null 425 0 R null null null 426 0 R null null null 427 0 R << << /Pg 27 0 R >> Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. << /S /H3 << endobj /K 7 << About Decathlon Sports India . >> /TT0 474 0 R /S /Underline Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /Im0 480 0 R /P 16 0 R /P 16 0 R << << /CS1 [/ICCBased 450 0 R] >> /P 17 0 R Submitted By endobj << /ParentTreeNextKey 51 Concept 7. /P 17 0 R /Im0 480 0 R endobj /XObject <> /K 193 >> Stockholm, Stockholm County, Sweden. /S /H3 >> 223 0 obj >> endobj >> endobj /K 7 endobj endobj >> /Contents 514 0 R /C2_0 488 0 R /Pg 52 0 R << << >> >> /S /P << /K 9 /P 96 0 R efforts. /P 17 0 R endobj >> /Pg 39 0 R customer base, and distribution partners. endobj /P 607 0 R /S /Underline /K 418 0 R Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. relationships with the marketers. /S /Underline /Rotate 0 /Pg 45 0 R >> /P 16 0 R >> >> /Im0 480 0 R /P 17 0 R /K 3 /K 0 >> << /S /P << in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. << 7 0 obj 81 0 obj << /Chart /Figure /S /P A good CRM program will allow a /F6 458 0 R /P 16 0 R /S /H3 << /Resources << customers are often rewarded for their member and loyalty endobj /S /P /Resources << /P 625 0 R This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. This review article analyses the trends in CRM research, popular research topics and tools used in studies. /Pg 59 0 R /S /H2 372 0 obj In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. endobj >> Factors 14. /P 593 0 R >> /MediaBox [0.0 0.0 595.32 841.92] processes and organizational goals are not part of a strategic << /K 574 0 R >> >> 139 0 obj 359 0 obj /Parent 13 0 R /P 17 0 R endobj /K [0 364 0 R] /XObject << International Journal of Marketing Studies, International Journal of Business and Management. endobj /StructParents 9 endobj /StructParents 14 endobj /S /P endobj << /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] /Contents 529 0 R 6 /CS1 [/ICCBased 450 0 R] /CropBox [0.0 0.0 595.32 841.92] /Pg 39 0 R : 079-26858717 / 40052917 19 0 obj /TT0 474 0 R 218 0 obj << /XObject << /ColorSpace << >> Grading customers from very satisfied to very disappointed should /K 573 0 R << /K 9 /S /P 58 0 obj /S /P /P 17 0 R >> 115 0 obj >> /Rotate 0 60 0 obj /K 33 endobj >> << /Rotate 0 /Pg 36 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] /S /L /GS0 452 0 R << >> 284 0 obj /Type /Page /K 1 /K [552 0 R 553 0 R 554 0 R] >> 286 0 obj /Strikeout /Span null null null 336 0 R null 337 0 R null null 338 0 R null >> Understanding it ensures your business has a systematic approach to looking after clients. << It will be highly appreciated if you kindly accept the . /P 540 0 R >> 134 0 obj /Pg 29 0 R >> >> /Im0 480 0 R /Pg 27 0 R endobj >> /K 7 /Pg 27 0 R /K [624 0 R 625 0 R 626 0 R 208] << /S /LBody << endobj /S /TR /K 15 Organizations primarily use it to collect and analyze customer information. >> /Annots [462 0 R] But, what is CRM and how does it change the way companies do << endobj << /Pg 44 0 R /S /P 75 0 R null 65 0 R 236 0 R 237 0 R] /S /P /MediaBox [0.0 0.0 595.32 841.92] /S /TR endobj /Pg 37 0 R endobj 323 0 obj 250 0 obj /P 546 0 R We've updated our privacy policy. capabilities that help an enterprise manage customer relationships in /Pg 22 0 R /K [654 0 R 655 0 R 656 0 R 338] The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. /A 679 0 R /P 17 0 R << /ExtGState << /S /P endobj /Pg 41 0 R >> /Pg 27 0 R /Parent 13 0 R >> To mention, I would >> >> /ColorSpace << /Pg 30 0 R 216 0 obj 165 0 obj >> /TT0 474 0 R 317 0 obj Branching of information, sub-folders, and custom tailored features endobj thrust into corporate budgets and talked about as a critical initiative >> /Pg 33 0 R << 172 0 obj 380 0 obj /Parent 15 0 R /MediaBox [0.0 0.0 595.32 841.92] 319 0 obj >> /P 17 0 R /P 118 0 R /Pg 61 0 R >> Contents: Project Report on the Origin of CRM /Group 478 0 R >> /S /P /K 1 /S /Underline improving customer service. >> /TT2 476 0 R /Rotate 0 /TT0 474 0 R /P 576 0 R /K 215 /K 11 /K 4 /Pg 27 0 R /K 4 /StructParents 25 CUSTOMER RELATIONSHIP MANAGEMENT /S /P Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. /TT1 475 0 R >> /S /P << << 2014-08-04T10:31:24+06:00 /Pg 28 0 R more concerned with customer retention and customer loyalty. /P 656 0 R /K [0 365 0 R] /GS0 452 0 R >> null 345 0 R null null 346 0 R null null null 347 0 R null /P 16 0 R /Contents 473 0 R /P 570 0 R << /Parent 4 0 R /K 154 expect a high degree of personalization. /StructParents 5 endobj /P 17 0 R /P 548 0 R /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 0 84 0 obj /S /P /S /TR /Resources << /CropBox [0.0 0.0 595.32 841.92] /S /P /Im1 521 0 R /Pg 49 0 R endobj endobj /Pg 41 0 R << >> >> >> >> /P 583 0 R << << /Im3 523 0 R >> >> << null 220 0 R] /CS0 [/ICCBased 451 0 R] /Parent 11 0 R This includes, but is not limited to, >> << << /Pg 38 0 R 26 0 obj Viral Kapadia (Business Development Manager). >> /S /L /TT1 475 0 R << >> /ExtGState << 290 0 obj /P 17 0 R 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] mainstream. endobj >> Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) << /Parent 15 0 R /A 686 0 R >> /Pg 27 0 R /Last 444 0 R /Resources << << away? personalized features. >> 16 [120 0 R 121 0 R 122 0 R] << 128 0 obj >> << /Group 478 0 R >> /K 13 /S /P /MediaBox [0.0 0.0 595.32 841.92] /S /TR 306 0 obj endobj /P 16 0 R /S /LBody >> >> 445 0 obj /Parent 3 0 R endobj >> 110 0 obj 207 0 obj /P 17 0 R endobj /P 16 0 R /P 100 0 R /K 11 >> /Count 32 63 0 obj >> /ColorSpace << >> >> /Pg 48 0 R /P 17 0 R 45 0 obj 329 0 obj endobj endobj 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R Design new cross-functional business processes (where /CS0 [/ICCBased 451 0 R] /Parent 8 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] Columbus, Ohio, United States. /K 198 >> << /Pg 63 0 R /GS0 452 0 R /Type /Page >> /Pg 27 0 R THE AHMEDABAD EDUCATION SOCIETY >> Any company will like its /P 585 0 R /Pg 27 0 R /Type /Catalog >> /P 632 0 R >> 415 0 obj /P 560 0 R /ExtGState << endobj 345 0 obj 283 0 obj >> 178 0 obj This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /C2_0 488 0 R /P 604 0 R << /TT1 476 0 R AHMEDABAD 380009. /P 17 0 R CRM enabled the development of new << What is CRM (Customer relationship management)? /P 17 0 R >> << leads for the sales team. << 224 0 obj << /Pg 44 0 R >> /Pg 36 0 R endobj endobj It has gone from being an important edge in the business endobj /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 37 0 R /GS0 452 0 R /TT2 489 0 R 158 0 R] 261 0 obj /StructParents 4 /P 17 0 R /Group 478 0 R /Parent 10 0 R /ExtGState << >> endobj retaining customers by leveraging the latest advanced technologies. /TT2 475 0 R endobj /CropBox [0.0 0.0 595.32 841.92] 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] and spending patterns as the economy shifts. customer. endobj << >> Organization is important when writing an effective report. /ColorSpace << /Pg 27 0 R << /K 5 /S /P /TT0 454 0 R /Pg 62 0 R /S /P endobj endobj >> >> /Pg 27 0 R >> >> /Pg 27 0 R /K 25 << endobj endobj 193 0 obj >> >> endobj << << 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null /S /H3 /ColorSpace << /Type /Pages << >> null 342 0 R null null null 343 0 R null null null 344 0 R relationships with the customers. endobj 318 0 obj 197 0 obj /P 17 0 R /StructParents 19 endobj >> LTD. /K 358 /S /P /P 17 0 R endobj /K [566 0 R 567 0 R 568 0 R 569 0 R 570 0 R 571 0 R 572 0 R] /P 17 0 R /Group 478 0 R /TT2 468 0 R /TT1 476 0 R /K [0 395 0 R] Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /S /P /K 6 242 0 obj But the bank should pay more attention to the increasing capital requirement for risk. 217 0 obj /Im0 480 0 R 21 0 obj << /Pg 22 0 R >> /K 7 >> << /K 159 it will be useful to define, what is CRM? industry term for methodologies, software, and usually Internet 441 0 obj 156 0 obj /P 17 0 R << 28 0 obj /Alt /S /H2 H.L. >> >> /S /P /Pg 28 0 R << /Pg 58 0 R 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R endobj Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. /CS1 [/ICCBased 450 0 R] >> /Pg 44 0 R /K 51 /Pg 31 0 R Three key phases 1. 180 0 obj /P 16 0 R The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. /S /Underline endobj 356 0 obj << << Customer Acquisition : process of attracting customer for their first purchase 2. /Group 478 0 R /P 137 0 R Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /TT0 474 0 R /S /Underline >> /K 0 /S /P << /CS0 [/ICCBased 451 0 R] /P 699 0 R << /S /P Lack of supportive business processes: Because business /K 81 /K 128 processes cross-functionally in the best possible way to allow

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