Immediately release the power button when you see the 4 orange lights. Can I connect my reader to multiple devices at the same time? Select your connected Reader > Forget This Reader. Design images are covered in a clear enamel Reset your Reader.Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the Reader. Apple Pay and Android Pay are both forms of NFC and types of contactless payments. Or, you can use Square in Offline Mode. You can check the battery level on your Reader by tapping the small button on the side. Disconnect the USB cable from the Square Stand or dock and then attempt to pair. Press the button again to turn the Square Reader on and observe any lights on the reader. On an Apple device, tap the information symbol, then Forget this device. Shipping Timeline for the Magstripe Reader. Check that the chip on your customers card is facing up. Turn on Bluetooth in your device settings. Well continue to update our status page with more information. To pair your Square Reader in the Square App: Go to the Square app and tap More from the navigation bar at the bottom of your screen. Airplane Mode disables Bluetooth on your device which will cause your Square Reader to disconnect. Check that the chip on your customers card is facing up. Based on the issue you are describing, you will definitely need to get in touch with one of our support agents sooner than later. Charging the reader To charge the BBPOS Chipper 2X BT, use the included micro USB cable. Accept EMV chip cards, Apple Pay, Android Pay, and other NFC payments fast. Were experiencing issues that may affect your Square services. Thanks for reaching out on this forum thread. Disconnect the USB cable from the Stand or dock and then attempt to pair. The first and last red lights are flashing. Immediately release the power button when you see the four orange lights. . Questions requiring a reply can be sent from the contact link at the top of this page. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. If your Square Reader is in a dock, plug the dock's power cord into an AC outlet. Press the button on your Square Reader once to see the battery level. To wake up your Square Reader, press the button on your Square Reader once and wait a few seconds for it to reconnect. Your Square Reader may have entered sleep mode. Rapidly flashing blue and orange: The reader has finished installing a software update. The reader can be used with multiple devices, but it only connects with one device at a time. For the benefit of others who may find this topic, if you need to review, or make changes to your account, billing etc, anything sensitive please contact us via the the Shopify Help Center, selecting the live chat, email, or callback options. How do I pair the reader to my mobile device? On your phone or tablet, tap into the Bluetooth section in your settings. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Always charge your devices in a dry environment away from all sources of moisture. Press the button on your Square Reader once and wait for it to reconnect. Go into your device settings to ensure Bluetooth is turned on. If your Reader is in a dock, plug the dock's power cord into an AC outlet. The lights on your reader will flash orange, then red, and then they will stop flashing. The Square Reader connects wirelessly with the iPad 3 or higher. Can I use the reader while my mobile device is connected to other Bluetooth devices? Plug in the reader for at least 20 minutes to be sure its charged. . To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours, and the message Press Button on Reader Learn More will appear in the Square App. And since it plugs into the headphone jack, it wont eat up your devices battery by using Bluetooth. The Bluetooth connection may be out of range and could disconnect. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. Low battery may increase disconnections between your device and Square Reader. How long does it take to process a chip card? Press the button on your Square Reader once to see the battery level. If the steps above do not work, quit and relaunch the Square app on your device or try toUpdate the Square app. Square Contactless and Chip Reader. Make sure the Square Reader is firmly plugged into the USB accessory hub of your Square Stand or into a grounded AC outlet. We dont officially support splitters or third-party USB hubs, but you can connect the reader wirelessly to your iPad via Bluetooth Low Energy. Why does my app say Account Ineligible when connecting my Square Reader? Why does my Reader disconnect when I turn on Airplane Mode? 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf youre having trouble pairing your Square Reader to your phone or tablet, there are a couple of troubleshooting steps you can try / to get things back up and running.First, check and make sure that your devices operating system is up to date. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. Yes, youll need to leave the chip card in the reader until the transaction is complete. Square hardware can only be used in the country where it was originally purchased. Check if your device is supported. No, Offline Mode isnt currently available on Square Reader for contactless and chip & PIN cards. Use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the four lights stop blinking red. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap "Forget this Reader." You can also disconnect the reader . Yes. Try plugging the power adapter into a different outlet. Do not let go of the power button until after the red lights have stopped flashing. Disconnect the USB cable from the stand or dock and then attempt to pair. Re: Chip & Tap Reader: First and last flashing red lights. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. Immediately release the power button when you see the four orange lights. Remove moisture by allowing Square Reader to dry out with the dip slot facing down. Always plug and unplug your cables and chargers by holding onto the end of the cable. Press the button again to turn Square Reader on and observe any lights on the reader. WWW.TRUST.COM/23890/FAQ, clover 0613003369755 Go Contactless Reader Connect to power to charge the reader Get the Clover Go app clover.com/app-download, Squareup Reader User Guide EVERYTHING YOU NEED TO GET STARTED Chip and PIN and contactless , Your email address will not be published. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, fluorescent lights or on a metal table. Get the most life out of your Square Reader for contactless and chip & PIN cards by avoiding damage to the hardware. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. Report incorrect product info. Airplane Mode disables Bluetooth on your device, which will cause your Square Reader to disconnect. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. It uses Bluetooth Low Energy (LE) or USB (Android only) to connect to the Stripe Terminal SDK on a mobile device. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. Can I attach my Square Reader to my mobile phone or tablet? Operation is subject to the following two conditions: Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your reader. Why doesnt Square Reader connect wirelessly with my iPad 2? Get the most life out of your Square Reader for contactless and chip by avoiding damage to the hardware. All of our car readers come with limited warranty, so I can definitely help you determine if you are eligible for a replacement. Can I use a splitter to connect my Square Reader? If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. Can I attach my Square Reader to my mobile phone or tablet? The USB hub on my Square Stand is full. If you have an iPad 2 with a Square Stand, you can connect the reader directly to the Square Stands USB accessory hub. Before you attempt to connect your Square Reader, make sure that your Square Reader is ready to be connected. If you see red lights, youve held the button too long and need to try again. Always charge your devices in a dry environment away from all sources of moisture. Hold down the power button for approximately 20 seconds. If you see Account Ineligible, your Square Reader may have been purchased in a different country or your Square account may not be activated for card processing. Always charge your device in a well-ventilated area. If you are having trouble accepting EMV or tap transactions: The tips below usually fix most charging issues customers encounter with the reader: If the Square Reader lights dont turn on, try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. Taking dip payments with wet credit cards can also cause water damage. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. You can read a product overview, find tech specs, and pricing info here. The battery is shorted out from a powerful charging source, An attempt to break the reader open to access the mechanisms inside is detected. Bluetooth will automatically turn off when your reader is in a dock connected to a Square Stand by USB cable. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the 4 lights stop blinking red. If you are having trouble accepting EMV or tap transactions: Ensure that your Square Reader is fully charged and that you have a strong Wi-Fi or cellular data connection. If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. See Apples article on Bluetooth interference for additional information. Payments that are manually keyed-in, processed using Card on File, or manually entered using Virtual Terminal have a 3.5% + 15 fee. When someone opens your email, you want them to know it was from youand be crystal cle We all have an entrepreneur inside us, but how do we bring it out? From here, you can select the Square Reader and tap the Connect a Reader button. Always charge your device in a well-ventilated area. You should see a single green light on Square Reader before you ask your customer to make the payment. This feedback is used only to improve this Support Centre article and is not sent to our Support team.