If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. I have not received any information on recovery of my money yet. 24/7 customer support: To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. This is the only way to get a cash or credit award under the Settlement. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Day of the event, I downloaded the tickets only to find they were for the wrong event. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Terms and Conditions. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. I purchased six tickets to Hamilton on 12/1/21. Add me I had cancelled tickets in Arizona last year. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Your email address will not be published. Print. Easy sales process: Copyright 2022 Consumers Unified LLC. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. The company has yet to comment on the lawsuit. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. Be the first one to find this review helpful. This time Stubhub claims they sold tickets and sent me email to transfer tickets. I am appalled at their lack of customer service and straight out thievery. StubHub has not responded to the lawsuit. The U.S. Come to find I was charged $300 from my bank account. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. We value your privacy. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The company reportedlydoesnt have enough liquidity to honour these requests though. According to the filing, McMillan purchased two tickets to an NHL game in early March. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Furthermore, is there a class action suit against Ticketmaster? Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. But, as an alternative, the 120% off coupons were also available. Deadline: May 17, 2022. We'll email you when an event is canceled. Well start sending you the news you need delivered straight to you. Read our Newswire Disclaimer. The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. Its now 3/3/22 so thats 64 days since I requested the refund. Save my name, email, and website in this browser for the next time I comment. We aim to provide readers with the most up-to-date information available about today's consumer products and services. New cases and investigations, settlement deadlines, and news straight to your inbox. Read the complaint here: StubHub Refund Class Action Complaint. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. No resolution and I got no tickets. StubHub stopped guaranteeing cash refunds. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. I will (apparently) receive a refund, but the damage is done. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Subscribe for full access to The Hollywood Reporter. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. All Rights Reserved. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. It also points to a recent spike in e-ticket sales, which increased ticket prices. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. StubHub is a scam and a fraud. Again, there is another confusion about listing a ticket for sale. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. If you would prefer a cash refund, simply . StubHub said I had to wait 7 days after the show took place to get my money. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. StubHub has my $253 for tickets I sold. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . I patiently called Stubhub over multiple phone calls and followed all of their instructions. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". At regular volume, we can afford to take that risk. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. They sell you things they don't actually own and if there's an error, too bad for you. There is a chance that StubHub will settle the case in the future. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Mobile app: The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Fan rewards: FALSE. However, you've agreed to the terms and conditions of Stubhubs sale policy. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Top Class Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. I deleted my account. Entertainment industries have seen every event canceled or postponed for a foreseeable future. Never received email and Stubhub charged me $288 for not delivering. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. You will not receive a Settlement award under the Settlement. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Please add me I have communication and documentation to prove stub hub is just keeping my money. StubHub is the world's top destination for ticket buyers and resellers. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. It was also worth 120% of the original order price. When I called them on itthey said it was my fault and I have to resell the tickets. The plaintiffs may also opt to file a lawsuit on their own. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Under normal circumstances, these processes are manageable. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. In response, he received a refund in the form of a coupon worth 120% of the original price. It is important to note that the settlement is not final and the settlement process is ongoing. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Enjoy reading our tips and recommendations. A California class-action lawsuit has been filed against the ticketing site StubHub. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Click. Ive been trying to get my money back for 2.5 years with no luck! The suit also calls for a return of customer trust. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. At the time of this writing, nothing has been proven in court. But the company does not need to comply with the law to avoid liability. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Their customer service is useless and brain dead. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Paul Sawers / VentureBeat . StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. ConsumerAffairs is not a government agency. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Sep 15, 2021, 1:28 PM. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. The credits issued by the company are valid through the end of 2022. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. status of any class action settlement claim. This is so ridiculous. StubHub is an American ticket exchange and resale company. BOSTON . The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Should You Become a Constitutional Lawyer? Before commenting, please review our comment policy. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. With the complete shutdown of large gatherings, countless businesses are being impacted. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . I had to spend hours on the phone with StubHub just to get them to do their job. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. The suit was filed in error, according to the plaintiff. Shortly after, in May, StubHub . A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). And the seats they offered were listed for $30 less than the ones I purchased. He has prosecuted a variety of consumer protection and complex employment cases. Sign up for ClassAction.orgs newsletter here. Thank you, you have successfully subscribed to our newsletter! I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. SV is correct. Required fields are marked *. Still have tickets to the cancellation. I am still awaiting a refund for a Nets game postponed in December. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. StubHub has stated that they will provide no comment on pending litigation. Get the latest news on COVID-19 delivered to you. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. We value your privacy. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. In April, when the suit was filed, MLB had . The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. The company then changed its policy to cover these situations. All eligible Settlement Class Members will receive an award upon submitting a valid claim. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. They said it would take up to 30 days. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. NEWS. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. But these are unprecedented times.. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . Unsubscribe easily. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. The suit also calls for a return of customer trust. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Emily Walsh. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Despite the alleged deception, the company's policies did not reflect the actual . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. NEVER USE STUBHUB. | The court ordered the company to refund customers if the event was canceled and refund them in full. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. Required fields are marked *. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. The company is accused of failing to resolve complaints from tens of thousands of customers. The company is accused of failing to resolve complaints from tens of thousands of customers. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Singh says the reasoning is the financial impact from coronavirus. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. The Court in charge of this case still has to decide whether to approve the Settlement. This is a major change for the ticketing industry. It is possible to request a refund on a purchased StubHub ticket manually. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. It is the world's largest ticket marketplace. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Adam Silver had to get the Christmas bonanza in- fans be damned. Its location on this page may change next time you visit. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. They never followed up. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Lorenzo Gordon, Adobe Images Many events this past month were canceled. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I am not good at technology. I purchased OHL tickets the day before the game. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Do not use STUBHUB, they are not an honest business. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo.