Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. For more details and to apply, visit, Apple Professional Training courses are available now at. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. These cookies track visitors across websites and collect information to provide customized ads. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Own your learning schedule with self-paced, online courses. View All Courses Questions? Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Come eager to listen and learn from your team, your mentors and your customers. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Take proctored certification exams from your home or office. Thanks to her teams help and extra tech training, she got to know our products inside out. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. An Apple logo or digital badge is a seal of approval and a promise of excellence. You also have the option to opt-out of these cookies. At Apple, the learning never ends, and team members continually support each other. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Learn more about the E-Verify program (Opens in a new window) . The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Therefore, we are committed to treating all applicants fairly and equally. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Regardless of the situation, your communication skills can help you be an effective technician. Geniuses often made $25 to $30 an hour based on their tenure. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. The cookies is used to store the user consent for the cookies in the category "Necessary". Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Core training took place off-site and included 15 new employees like. I also think readers might find the level of diversity among the talent at Apple very inspiring. The program is open to institutions in Europe, the Middle East, India, and Africa. Youll need to be flexible with your schedule. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. At first I didn't understand why she was so upset about an easily replaceable phone. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Apple Technical Specialists are the people who make sure that Apples products work as advertised. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Introduce yourself, and well get in touch if theres a role that seems like a good match. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. You maintain composure and customer focus while troubleshooting and solving issues. Get weekly top MacRumors stories in your inbox. And be amazed by what it does for yours. When a customer needs assistance, you quickly assess their situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Assess employee needs and develop tech training related courses and/or programs. Design and lead tailored in-person and virtual trainings.. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You may be communicating with customers about technical issues or non-technical issues. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Navigate to our course pages through the links below. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. This interview would be the first of six. The latest news and updates, direct from Apple. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apples most important resource, our soul, is our people. Our training team can help you book training for your organisation or for a third party. Save someone's day. Check your badge on Credly for specific expiration dates. Apple Inc. All rights reserved. This cookie is set by the Google. Helping customers and providing technical assistance. Get discovered. At Apple, base pay is one part of our total compensation package and is determined within a range. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Youll grow your career skills, too, because leaders here take an active role in your professional development. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. The exam costs aren't as crazy as CompTIA. This cookie is set by GDPR Cookie Consent plugin. Bing Ads sets this cookie to engage with a user that has previously visited the website. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Top editors give you the stories you want delivered right to your inbox each weekday. Finding the right course should be simple and intuitive. Along the way, youll be updating your technical know-how and educating team members about technical issues. Your work hours will be based on business needs. Apple Inc. All rights reserved. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. I guess the one part of the job I didn't look forward to was closing the store at night. That's according to suppliers involved in Apple's iPhone supply chain. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Ability to work independently: Independent work is a necessary skill for technicians to have. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. The redesigned training has moved to an online, self-paced format. Some employers may accept candidates with a high school diploma or an associates degree. Both full-time and part-time jobs are available. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. United States Department of Labor. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. This cookie is used for advertising, site analytics, and other operations. When a customer needs assistance, you quickly assess their situation. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. There is tons of support when needed and the training/onboarding process is great. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Analytical cookies are used to understand how visitors interact with the website. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. . Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Apple is an equal opportunity employer that is committed to inclusion and diversity. The Apple Professional Training courses are now available at training.apple.com. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Copyright After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. We deliver a full range of Apple courses, including support and repair training for Apple devices. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. When a customer needs assistance, you quickly assess their situation. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Copyright 2023 Apple Inc. All rights reserved. The training has been completely redesigned and moved to an online, self-paced format. This cookie is used by the map which helps visitors to identify and reach the facility. This cookie is set by GDPR Cookie Consent plugin. We also use third-party cookies that help us analyze and understand how you use this website. You may be communicating with other technicians, engineers or managers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. This cookie is set by GDPR Cookie Consent plugin. Apple is a drug-free workplace. Page Turning Animation is Back! Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Recertification exams for unexpired certifications cost $49. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Come eager to listen and learn from your team, your mentors, and your customers. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Both full-time and part-time jobs are available. Apples new IT training series begins with the Apple Device Support course. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. You have excellent time management skills and can make decisions quickly. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Your day in the Apple Store is filled with a range of focused support and service tasks. Apple certification programs are IT professional certifications for Apple Inc. products. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. about 30,000 full- or part-time retail workers. We were thanked for coming and then excused once we had completed our quiz. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Apple training delivers everything you need to learn about the technologyonline and on your time. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Certifications are updated on a per product basis annually. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Technical Specialists may be required to travel to customer sites. Melissa is learning about more than technology. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Apple today launched updated professional training and certifications for IT support and management. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. However, we cannot independently confirm if the Weibo account has a proven track record. To view your favourites, sign in with your Apple ID. Youll need to be flexible with your schedule. Apple expert providing guidance and training on Mac support to other support team members. Learn more about your EEO rights as an applicant (Opens in a new window) . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. They may also move into management positions. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. This includes knowing how to use the tools and equipment they need to complete their work. This cookie is installed by Google Analytics. However, you may visit "Cookie Settings" to provide a controlled consent. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support