14-08-2021 Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. This may require you to log in or accept terms. If this hasnt fixed your problem, BT customers canclick here to chat with us >", on If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. How do I cast the BT Sport app to my TV screen? Once you've done that switch your TV box off and on again. 0 Ratings 4 REPLIES Longshanks0511 Expert on 13-03-2020 9h02 Wait 15 minutes and re-try entering the details. When things go wrong, it can quickly get you up and running again. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process), Log out of the online player and back in again, Check that there are no other devices streaming using your BT ID log in, Wait two minutes, then try watching the online player again, If you've stopped streaming on other devices it can sometimes take up to 15 minutes for a stream to completely stop, and the error to clear, Lower the privacy settings to anything below "high", Close the menu and then refresh the page. VC001, VC004, VC005, VC006, VC007, VC008, VC009, VC011, or VC014. These errors appear when you're trying to watch a video or channel in the BT Sport app. 20h12. This means that an issue with your internet connection is interfering with the pairing process. Please wait up to 24 hours for your account to fully activate. If you'd like to look up the code, please type the full error code in the box below. 4. Your TV will need to be HD ready also. To do this, press the, For the best possible reception and TV channels make sure your TV aerial cable is directly connected to the 'RF IN' socket on the TV box, Now scan for channels. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions. Close the app and re-start or re-install the app. You just need to log in using your BT ID. ER19. By switching on your TV first, then your box, it might fix the problem, It could be a problem with your TV or TV box. can you help i have the latest browser but I'm still getting this error codeVC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. Simply click the link below and give it a go. If you do want the tv channels, try turning on the "antenna out" option on in your settings menu, that could help signal quality. Step 4 I know get this ever since I upgraded to Halo and haven't been able to get it sorted out. The help tool can quickly get you back up and running again. there s no support for it 0 Ratings Reply 52 REPLIES DarrenDev BT Sport Expert on 12-08-2021 22h00 5,741 Views Message 2 of 53 Note: You can't pair if your device is on a mobile network such as 3G or 4G. The help tool can quickly get you back up and running again. You need to disconnect and then reconnect to Chromecast. If you try to access BT Sport in USA, you'll face the following geo-restriction error. Announcements, Guides & Community Updates. 03-07-2020 Check your wi-fi connection, re-start the app and re-try. You can also get error ID004 if the online player can't verify your user ID because there is no internet connection. Get BT Sport free with a 20 SIM card from BT Similarly, if you get a SIM-only deal worth more than 20 per month direct from BT, you'll get BT Sport thrown in. (error message ID003) Why have I been told that I haven't activated BT Sport on my account yet? If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. If you do have it, manually configure the app/software accordingly or un-install to allow BT Sport streaming. This article is for people getting an error message watching BT Sport on a computer browser. 01-31-2021 08:49 AM. These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. Please check your WiFi or mobile connection then try again. 14-08-2021 This means you can stream and watch two different, or the same stream, on two different devices. As a precaution, you need to wait at least 15 minutes before you try to log on again. If youre using the app on iOS or Android: If this doesnt work, try closing your browser down and loading on a new browser session. 04-02-2021 11h46. Key features of the app: - Live streaming of BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport 4, in stunning HD on Try fully restarting the app, then attempting the action again. on To do this, press the, Check your On Demand players are up to date by pressing the, If you're still having an issue contact the, Check you have a working broadband connection on another piece of equipment like a laptop or PC. MP089, MP080, MP201, MP202, MP203, MP204, MP205, MP206, MP207, MP208, MP209, MP210, MP211, MP212, MP213, MP214, MP215, MP216, MP217, MP218, MP219, MP220, MP221, MP222, MP223, MP224, MP225, MP226, MP227, MP228, MP229, MP230, MP231, MP232, MP233, MP234, MP235, MP236, MP237, MP238, MP239, MP240, MP241, MP242, MP243, MP244, MP245, MP246, MP247, MP248, MP249, MP250, MP251, MP252, MP253, MP254, MP255, MP256, MP257, MP258, MP259, MP260, MP261, MP262, MP263, MP264, MP265, MP266, MP267, MP268, MP269, MP270, MP271, MP272, MP273, MP274, MP275, MP277, MP278, MP279, MP280, MP281, MP282, MP283, MP284, MP285, MP286, MP287, MP288, MP289, MP290, MP291, MP292, MP293, MP294, MP295, MP296, MP297, MP298, MP299, MP300, MP301, MP302, MP303, MP304, MP305, MP307, MP308, MP309, MP310, MP311, MP312, MP313, MP314, MP315, MP317, MP316, MP081, MP082, MP098, MP087, MP088, MP099, MP997, MP996, MP901, MP902, MP903, MP906, MP907, MP908, MP910, MP911, MP914, MP932, MP915, MP916, MP927, MP929, MP930, MP937, MP938, MP917, MP919, MP921, MP925, MP999, MP100, MP101, MP103, MN004, MN007, MN008, MN009, MB901, MB907, MB910, MB915, MB927, MB921, MB923, MB999, MB929, MB001, MG104, ME105, ME106, ME107, ME110, ME111, ME112, ME113, ME114, ME115, ME116, ME117, ME123, ME124, ME125, ME126, ME101, ME120, ME102, ME103, ME122, ME121, ME100, ME001, ME015, ME915, ME999, ME118, ME119, MF029, MF030, MF032, MF033, MF036, MF024, MF151, MF060, MF062, MF025, MF026, MF027, MF067, MF020, MF021, MF023, MF090, MF091, MG429, MG500, MG106, MG101, MG102, MG111, MG104, MG401, MG112, MG113, MG114, MG115, MG116, MG117, MH103, MH114, MH111, MH112, MH105, MH106, MH107, MH108, MH110, MJ921, MJ999, MK001, MK002, MK003, MK004, MK006, MK025, MK020, MK021, MK022, MK023, MK024, MK007, MK005, MK026, MK027, MK915, MK916, MK999, MM001, MO001, MO001, MO002, MO003, MO004, MO005, MO006, MO007, MO008, MO009, MO010, MO011, MO012, MO013, MO014, MO015, MO016, MO017, MO018, MO019, MO020, MO021, MO022, MO023, MO024, MO025, MO026, MO027, MO028, MO029, MO030, MO031, MO032, MO033, MO034, MO035, MO036, MO037, MO038, MY124, MY127, MY128, MY126, MY131, MY132, MY133, MP105, ME150, ME151, ME152, ME153, ME154, ME155, ME156, ME160, ME161, ME162, ME163, MH123, MH124, MH125, MH126, MH127, MH128, MH129, ME139, ME140, ME141, MF085, ME132, ME134, ME136, ME137, MP101, MP102, MB011, MB012, MB013, MJ102, MJ103, MJ106, MJ104, MJ105, MJ112, MJ113, MJ113, MJ113, MJ114, MJ117, MJ115, MJ116, MP105, MO052, MO053, MN010, MN011, MN012, MN013, MN014, MN015, MN016, MF100, MF101, MJ940, ME003, ME004, ME005, ME008, ME007, ME008, ME014, MF041, MF042, MF043, MF044, MF046, MF070, MF047, MF050, MF040, MF061, MF069, MF080, MF081, MJ001, ME013, MK010, MK011, MK012, MK013, MK014, MK015, MK016, MK017, MK018, MK019, MY130, MY135, MY136, MY137, MF086, MF087, ME130, ME131, ME133, ME135, ME138, ME142, MH050, MF063. This error message is displayed if you have the TV box which doesn't have recording capabilities. You can fix that problem by using a VPN. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. If you can't perform a factory reset on your TV box using the buttons, you may need to try resetting using the menus>, Be aware that resetting your box this way deletes any recordings and scheduled recordings. See 2 more articles > Entertainment on EE: data passes and roaming Check you haven't disconnected from your internet connection. Try closing the app and opening it again. 15-08-2020 9h14, https://www.bt.com/sport/watch/live-now/bt-sport-1, on 'Downloads and updates' in the Windows Store. There are various reasons why you might be seeing this error code. Youll need to disconnect your device from any external display to continue using the app. 04-02-2021 To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. This means that your device's location services aren't enabled for the BT TV App. If youre having problems installing the BT Sport App, please follow the steps below: If the app has partially installed, please uninstall and reinstall via the app store>. Video doesn't play back when pressing play, Im being blocked from streaming because Im outside of the European Union (EU). 9h36 If you enter a password incorrectly 3 times within 15 minutes your access will be blocked for 15 minutes. Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. 17h00, on We'll try to resolve this as soon as possible. If the error persists for more than 1 minute, the warning will be turned on again for another period for 2 seconds. Simply hit OK to enable casting from your BT Sport app. Youll need to disconnect your device from any external display to continue using the app. If you have two TV boxes you can order an Extra Box subscription which will allow both boxes to be connected. MP939, MJ939, MS001, MS011, MS012, MS013, MS014, MS015, MS016. You need to disconnect and reconnect to Chromecast. This means your BT ID login details were invalid. You can change each registered device once every 30 days. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. Try closing the app and opening it again. Log out of the app, then log back in with new user details. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. on Check your device has enough storage space. Please click the link below to get started: Can I watch BT Sport in more than one room? If you still get same error message, please try again in a couple of hours. If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. This happens because of an issue with your internet connection. This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. If your error code has a dash, for example BTP-302, don't forget to include this too. A free (Lite) version of this app is also . VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. LIKE ITS GAME OF THE SEASON ALREADY, on Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. If this is the case, you'll need to speak to EE directly: These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. If you receive an error code on your BT Sport App, please head over to BT's "Fixing BT error codes" page and enter the code displaying on your screen. It's therefore given up trying. Come back later and try watching the programme again - this might take up to a day in some cases. (error message ID003) I have BT Sport as part of an EE mobile package I have BT Sport with BT Broadband, BT Mobile, BT Business, or on Sky Remember that only the primary account holders BT ID can be used to log in to the app and online player. Performing the reset using the buttons on the box should allow you to keep your recordings, any scheduled recordings, and personal settings you've made to favourites and playlists. If you've forgotten your BT ID password, you can retrieve or reset it through the BT Sport app or by visiting the BT website. The search will only display results if you enter a valid search term. You'll receive these messages if your wi-fi or mobile connection isn't strong enough to load the enhanced video player. These error codes are normally caused by app configuration issues. For two weeks now Ive had an issue with logging in to my BT sport app on both my smartphone and smart tv. 18h44, on The help tool can quickly get you back up and running again. Wait 15 minutes and re-try entering the details. If you get this error, make sure that your TV box is connected to the internet. These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. Download Sport Club Manager mod app for windows PC Laptop / Desktop or Mac Laptop [2023]This app is a multi-sports club manager (football -soccer-, basketball, . This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. Try changing channel by pressing 1 on your remote control, then go back to the BT Sport or Extra TV channel. If the online player doesn't work when you press the play button, it may mean that you need to change the cookie settings. BT Sport Expert on 04-02-2021 17h00 11,187 Views Message 2 of 24 Re: Error codes VC526 and VC081 VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. Your BT ID is correct but you dont have BT Sport on your account, This happens when you have an active BT ID but no BT Sport subscription. If this doesn't work, uninstall the app and reinstall it again. Once you've reset, or received your reminder, you can log on to the BT Sport online player again. Ask other users of the same connection to stop downloading large files, If your device is capable, try connecting using an Ethernet cable, Try checking mobile coverage on your mobile provider's website, Close or uninstall other apps that are running on your device. 10h21. Now generate a new connection code on your box by pressing 'Connect Device' again. Please go to BT TV App login help for suggestions on how to resolve this issue. and why, for example, the Labour party ('composite motion no 341b, conference') inevitably disappears up its own arse. Find out how to fix your email error code Need more help? If you think you've successfully set up your BT ID, try logging in to the BT Sport app. BT Sport - VC018 Error Options Subscribe (RSS) Mark as unread Mark as read Float to top Bookmark Subscribe (email) Mute Print this discussion BT Sport - VC018 Error GustopherT Explorer Options Mark as unread Bookmark Subscribe Mute Subscribe (RSS) Permalink Print this post Report post 18-06-202204:41 PM If you're seeing one of these errors, there's a problem with the BT ID details you're using. You can access the BT Sport btsport.com and BT Sport App, on a mobile device, on as many supported devices as you like. 13-08-2021 Cannot cast live streams on iOS BT Sport App to LG TV over AirPlay This has worked before but for the last Champions League matches and since then, I receive a VC011 error. For example, BTP-302 Got a BT Email error code ? I can't seem to get this working? Simply click the link below and give it a go. Wait for ten seconds and then reconnect the Hub and modem. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page >. When watching live rugby via the BT sports app(on a Samsung A53) I get a error code of VC018. Follow these steps to try and fix this IPC error: Follow these steps to try and fix this error: BTP-300, BTP-3610, BTP-3632, BTP-3653, BTP-610, BTP-632, BTP-653, To fix this error, go to PIN help on BT TV>. 13h02. If you think you've successfully set up your BT ID, try logging in to the BT Sport app. If you've never had a BT ID, you'll be asked to set one up and create a password. If it doesn't work, it could be a fault with your TV or your box. ; If you have forgotten your account or password, click on forgot password. VC081 means a non specific error occurred with your internet connection when trying to play video. When you log onto the online page you'll get a Cookies pop-up message. If you still don't get a PIN: If you receive your validation PIN but it's not approved, you'll need to make sure your browser isn't timed out. Fixing BT error codes Simply enter the BT TV , BT Sport or BT App error code you're seeing on your screen below, to quickly get the solution to fix your problem. If you use Powerline adapters restart both adapters and check they are in sync. some public networks (hotels, etc.) If this doesn't work, please check your device is on our list that the app will work with: What do I need to access the BT Sport App? Check your picture quality alerts are on by going to Settings> TV Signal & Quality> Picture Quality Alert for Internet Channels. If you're connected to a public wi-fi service, please ensure you're properly online with that provider and try again. 12-08-2021 15-08-2020 If you're not sure which input option to use, test each one by one. Try logging in again, re-start the app and then try again. 14h18, RUNNING LATEST VERSION OF SAFARI AND FIREFOX, I DIDNT HAVE THIS PROBLEM IN PREVIOS SEASONS, REALLY FFFING ANGRY AS IVE MISSED THE FIRST MAN UTD GAME, ITS EASIER BY FAR TO WATCH THE FOOTY ILLEGALLY, Re: The way you cast BT Sport is changing. Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. Please remember that your mobile operator may charge for data usage. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. Live streaming on the BT Sport App is only suitable for use in the EU. You need to download the latest version of Javascript online. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. Turn on location service to get access to this video - BT Sport is only available in the EU. 20h51. Click on it and select "Use custom settings for history" > Accept third-party cookies > "Always", From the four options for "Cookies and website data", please select "Always Allow", Log out of the BT Sport online player and back in again. This will clear any previous sessions and should fix the problem. Something went wrong. Simply click the link below and give it a go. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, If youre using mobile data, try turning your mobile data on and off again, If youre using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router, If youre having connection problems with your BT Broadband go to, Exit the player back in to the app and re-try playing the programme again, If this doesnt work, fully restart the app and then re-try playing the programme again, You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time.