Basically, anything less than a 5 can eventually lead to driver deactivation even though a 4 might be considered good! Just dont forget to tip $0 in app. These machines let you play trivia before ordering and allow you to pay without waiting for your server. This is part of our Doordash Delivery Driver series. - YouTube There literally is no recourse or the ability to get ANY information on Customer Ratings and Doordash. My Prius C is too small and too unkempt to comfortably drive strangers around town. Who in the fuck cares about any of these ratings? Be cautious about using memes. Means nothing until you get 100 ratings. Happiness rating is 69 out of 100 69. DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food . They have departments and phone numbers that you can contact to discuss your issues.They also have formats for you to submit your grievances in writing. We look at how to figure out the best times for delivery for you in your market, looking at things like peak hours, events, and how to avoid driver saturation. My order arrived in a reasonable amount of time. I know the idea is to deflect criticism if the restaurant screws the order up. Make 3 an average, and say it! If I gave him 4 stars, thats a path to certain deactivation! They rush you to the store to wait even the store hasn't confirm the order yet. However, you still need to be aware of what was in the order, and does the packaging seem consistent with the order? ._2a172ppKObqWfRHr8eWBKV{-ms-flex-negative:0;flex-shrink:0;margin-right:8px}._39-woRduNuowN7G4JTW4I8{margin-top:12px}._136QdRzXkGKNtSQ-h1fUru{display:-ms-flexbox;display:flex;margin:8px 0;width:100%}.r51dfG6q3N-4exmkjHQg_{font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center}.r51dfG6q3N-4exmkjHQg_,._2BnLYNBALzjH6p_ollJ-RF{display:-ms-flexbox;display:flex}._2BnLYNBALzjH6p_ollJ-RF{margin-left:auto}._1-25VxiIsZFVU88qFh-T8p{padding:0}._2nxyf8XcTi2UZsUInEAcPs._2nxyf8XcTi2UZsUInEAcPs{color:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor)} This requirement will cut down on false accusations, or at least force the customer think of a plausible story. This is the downside of working for a computer rather than a human A human would pat you on the back and tell you what a good job you were doing and tell you not to worry that you always have a job as long as they are in business. You brought up some good points about how the ratings work. However, for others in oversaturated markets, Top Dasher gives you the ability to Dash Now at any time. The purpose of communication should be to help you complete your delivery in the best manner possible. We look at questions to ask yourself when thinking about it and some tips to help you be successful if you do go all in. @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} The problem is that when the system has the potential to hurt a driver's livelihood (particularly if a driver feels that Top Dasher status is necessary for scheduling purposes), if Doordash is going to require the vast majority of ratings be a 5, then they need to do a much better job with the ratings system and find a way to avoid getting bad ratings for things beyond our control. Gig economy platforms have a tendency to mimic one another, so its no surprise that Instacart and DoorDash and the best food delivery jobs have similar 1-5 star rating systems. DoorDash and Chase have announced the launch of the DoorDash Rewards Mastercard which is DoorDash's first co-branded credit card. 1.0. Just like any business, the impression people have of your service is crucial to your success. Not providing the ability to challenge issues with this critical rating is ludicrous. Customer fraud. Doordash pays on a delivery by delivery basis, not hourly or on a salary. (Note: Can I expense this?). This articledescribes a nightmare for servers, where tablet averages below a perfect five are considered problematic. If you were delivering to a friend or family member, how would you do things? Talked to support and they did nothing. One of the biggest factors in a good customer rating is the food orders (or shopping) that you do accept. I'm an independent contractor in Silicon Valley working Door Dash as a side hustle to my day job. Types of DoorDash Contract Violations. Dasher . The problem here is, some customers love it when you knock because they may not notice the notification from Doordash that it's there. Any individual dashers ratings are considered a non issue as its easy to find a replacement dasher. Youve been gamified, my dude. The unfair part of the ratings system with Doordash is all the things you can get a bad rating that are outside your control. Find salaries. The city of Chicago announced a first-of-its-kind legal challenge against food delivery platforms DoorDash and Grubhub on Friday, accusing the companies of engaging in a host of unfair business practices that it says violate municipal consumer protection laws. In my experience a lower acceptance rate can be better for your customer rating. But enough will. They also provide an opportunity to rate a variety of different aspects of your experience, including your server. However, I do have a certain uniform Ive developed that includes a red shirt. When you're at fault If you are at fault - maybe you left the door open, got the order wrong, or broke something - then the best thing you can do is apologize. Get my ultimate list of resources for rideshare and delivery drivers. The 2023 recession and the general layoffs that are starting now and will continue are going to put some serious pressure on the restaurant industry and DD. Salary/Benefits. Long merchant wait. Aspects of an order can have both good and bad qualities. Do everything you can to make sure the food arrives at the customer in the kind of condition you would want your food to be there. Order already late when offered. For me, if a delivery is all going as planned and there are no potential issues, I dont feel the need to say anything. Can support do anything about it? We look at the process to apply at Doordash to be a delivery driver, what to think about before signing up, and tips to get off on the right food. A single one star rating can drop an experienced Dashers rating from 5.0 to 4.96. Job Work/Life Balance . Good article. The other thing to keep in mind is that a lot of diners never rate their deliveries. DoorDash. Dont cross the lines mentioned above (asking for tips, etc.). Doordash Insurance Requirements: Can you Avoid this one Money Disaster? If you are new and have fewer ratings under your belt, the impact could be bigger than that. Shop and deliver is becoming more common on Doordash. A customer rating that drops below 4.2 could cost you your ability to Dash. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} Through the article, you'll see links to other articles in this series, and you can see a list of all the articles at the end. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. Good luck trying to get ahold of someone in the Door Dash corporation. As an independent contractor on the Doordash platform, your customer ratings can be the difference between making good money as a Dasher and not earning anything. If the customer does not give you a perfect 5, your ratings go down. I'm a driver. DoorDash Customer Service Representative in Queen Creek makes about $18.29 per hour. Your appearance? Keep your car clean. Ready to sign up for DoorDash? ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} On the App Store, DoorDash is rated an impressive 4.8/5 stars out of, wait for it, a whopping 14 million reviews. Don't waste your time calling support on this issue, there is no need too. So the customer gives the food high ratings (5 stars) and the delivery gets a lower rating. The door dash customer ratings are unfair : r/doordash I went from 4.80 down to 4.64 and now it's 4.55 and it's starting to worry me because door dash deactivates account when it's gets to 4.2 or under Advertisement Coins 0 coins Premium Powerups Explore Gaming Order Never Arrived. People just want their food. In my experience, its hard to fall below the 4.7 rating threshold for Top Dasher (and I dont really care about Top Dasher status). Grubhub, DoorDash hit with lawsuit for 'deceptive and unfair' practices in Chicago. When is a delivery worth accepting, and when should you turn it down? This isnt corporate America where you get an additional 1% raise if your year end review is a 5 instead of a 4. The DoorDash Rating System Here are a few specifics to the DoorDash rating system: 1-5 scale (5 being best) Average of your most recent 100 ratings Ratings under 4.2 subject to deactivation No direct feedback received If you Dash, you have your own score, which looks like this: 1-5 star rating systems aren't unique to the gig economy. A number of brokerages have weighed in on DASH. They got their food, they just want to eat. There are those who have an extremely tight budget. This isnt about risk or mandates as much as its out of respect for the customer. Doordash Top Dasher Requirements, How it Works, What it Means? Messaged her back I confirmed it's there and I'm on the way! DoorDash needs a crowdsourced, easy, universal method of rating drivers. It's about time they start caring about those that make them all this money. 9,135 reviews from DoorDash employees about DoorDash culture, salaries, benefits, work-life balance, management, job security, . The rating doesnt hurt anyones wallet so they arent going to put paid man-hours into investigating it. The system is built with these random customers in mind. You have a higher chance that the order has been sitting around awhile by the time you pick it up.