This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Add passengers: pay for additional passengers. Have not noticed the website asking me for ages upn the original booking. Verification can help ensure real people write reviews about real companies. We did so with Britanny Ferries. If the system detects something that potentially contradicts our. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Do you mean direct ferries are trying to alter the contract or the op?. I should have stayed with you ! No Can I cancel them and get a refund? The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. Companies can ask for reviews via automatic invitations. View Actual Score Check Background This. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. Up to 1 million prices are checked every day with more than a million crossings arranged each year. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Buying a ticket was easy but now to see how the experience on board will be in a few months! Find out what it's like onboard the ferries before you travel. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. However, if you are traveling internationally, you may not be allowed to board the ferry. Revenue impacts the experiences featured on this page. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Thank you for booking with Direct Ferries. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you for booking with Direct Ferries. Our credit card was charged but we never received any confirmation or ticket information. I recently booked the St Malo to Poole ferry with Direct Ferries. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Thank you for booking with Direct Ferries. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Appalling customer service. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. This company is totally unreliable and impossible to contact. Please send any questions or comments to: help@poferries.com or submit an enquiry. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Scammed our group of 12- Disgusting company. Maybe down to mobile network delays but thought I should let you know. due to bad weather conditions, strikes, etc.). I have bought it carefully, I have checked my email, spam etc. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Please don't hesitate to contact us, if you have any queries. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. You can find your booking reference number at the top of your confirmation email. Follow us on Twitter for the latest WSF information! Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! When cancelling via phone or email the cancellation fee is 30/35. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. You are using an out of date browser. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Terrible service, maybe not a scam but don't use them. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Point blank refused and they sent a refund without any messages to inform me. We must get on line 48 hours before ferry date to get our tickets. Please note that we can be contacted through our contact form on our website. Learn when you may be eligible for a refund and how to request reimbursement. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Please note: prices rise as space becomes less available. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. We had the same with Qatar. 2-3 Three Rivers Business Centre, Felixstowe Road. I have already picked up my ferry tickets. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. !Their phone number is turned off for incoming calls!!!WHY????!! Holiday:Monday 17 th to Friday 28 th October 2022. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Reviewed 18 September 2020 via mobile. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. More expensive but very safe an helpful.Thank you for your replay. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Irish Sea: sail with your camper, for less! Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. WebWill I get a refund if I cancel my booking? You have been added to the mailing list. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. 96% of travellers recommend this experience. I have travelled many times ever since my first positive booking experience. Please react urgently on my requests. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Complete investigation into their business ethics. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Compare prices, times and shipping companies for your ferry using our price search. All in all a terrible experience. Thank you. Download the Direct Ferries app or manage your booking online through My Account. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Londra, Inghilterra, Southampton SO19 6AJ England. Each ferry company has its own cancellation policy. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Tripadvisor performs checks on reviews. Can I cancel and get a refund? A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. For a better experience, please enable JavaScript in your browser before proceeding. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Hi all. Haven't found an answer to your question? Estimated growth return on investment of at least 8%. Our team will cancel your tickets and process your refund request. So now I just lost my money, because of their incompetence. This is the version of our website addressed to speakers of English in United Kingdom. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Brittany Ferries are really helpful. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Please note that cancellation requests cannot be made via phone. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Book your ferry tickets with Direct Ferries. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Rent-to-own and financing options allow you to get the trailer you need within your budget. Tried to amend reservation to Mar 3-6. Wait does that mean I can retrospectively change the terms to every contract I've entered into? How do we get a confirmation? For account users: To log into your account click the sign in link at the top of. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Please note that the applicable cancellation policy depends on when we receive the tickets. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Really poor service - i would have nothing to do with this company. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. The reservation is only related to The matter is starting to get urgent, but still no response. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. However it took 5 weeks, dozens of emails for you to confirm the agreement. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. WebYou cant reach them by phone which is a problem if you need acute help. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Stay away!! Customers can amend bookings free of charge up to check-in closing. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. 99% of travellers recommend this experience. I would recommend that no one uses Direct ferries. Amendments can only be made prior to the sailing date which in this case was never requested. You can amend your booking online if you have an account with us. They dont reply to your emails or help you! There was nothing from you at all. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Editor, Marcus Herbert. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Now looking forward to our up coming adventure. WebMessages 12. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe.