A: The length of the claims process can vary depending on a number of factors, including the volume of claims submitted and the complexity of individual claims. Same issue here ice maker icing upbought Samsuck refrigerator 5 years ago for $2400 and it has been doing this all along. "After they got rid of the refrigerator, their stomach problems go away.". If I have to replace it though, I wont buy another Samsung. I have a technitian at my house today trying to repair it one more time. The class action claims that Samsung refrigerators have a defect in their ice tray. A: The amount of compensation that consumers can expect to receive under the settlement varies depending on the specific problems experienced and the model of the refrigerator purchased. My icemaker leaks water, freezes up its a mess, very frustrating. The company has not responded to the suit as of yet, and it is not required to disclose the specifics of the claim. After further research, we found out about the ice maker issues and lawsuit against Samsung for the faulty ice maker issues! We found ourselves having to defrost the icemaker because of excessive ice buildup inside the maker and it would then dispense ice that is for a short while until it needed to be defrosted again. The plaintiffs attorneys say Samsung issued a service bulletin in July 2015 that expands on the problems described by numerous consumers. I have a 4 door side by side bought in late 2018, ice maker started freezing up. Few months later I started having problems with the ice maker like the comments above. Samsung might be held responsible for an explosion or fire if a lawsuit is brought against the business. There are also complaints about the ice-making mechanism. I am so disappointed as I thought I had made a good buy. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to anywhere from $50 to more than $3,500 in compensation as. my top ice maker is not working Samsung RF28R62415R. I work out of state and my handicapped wife has had to spend several hundreds of dollars to have it repaired or replaced. Twin cooling system. It is the law firm that is handling the settlement of the class action. PLEASE HELP paid almost $2 grand for fridge in 2015 out of warranty cannot afford new fridge. I tell my friends and relatives NOT to purchase Sam Sung products from Home Depot. I have a 2019 Samsung refrigerator. Please contact me via email with any information. The refrigerator will stop cooling if a circuit board malfunctions, and you can hear a clicking noise. The irony of all these complaints about the icemaker for me is that I never hooked it up because I had the refrigerator in a temporary location. My current problem is that I have water under the refrigerator drawers and some stuff is molding pretty quickly. The Samsung fridge has a faulty ice maker. Saghy asked a Samsung technician to come fix it, but the technician allegedly told Saghy the appliance had a defect and couldn't be repaired, according to the lawsuit. I have model RF28R7351SG/AA but it has the same model icemaker. The 35-page lawsuit in Texas federal court alleges defendant Samsung Electronics America has falsely advertised its premium-priced, purportedly durable black stainless steel finish for kitchen appliances while concealing from consumers the "defect" that causes the finish to break down over the course of only a few years of normal use. This is been going on since 2016 I would like to my name entered in the class action suit. Samsung is polluting the planet with fridges that last 2-3 years and are unrepairable. We received a :warranty service . Lead plaintiffs Ronald and Debra Bianchi claimed in their Samsung ice maker class action lawsuit that a defect in Samsung refrigerators with French door external . If troubleshooting doesnt resolve the problem, consumers may need to seek additional assistance. It has rewarded over $6 million to Samsung customers in the past few years, and it is not surprising that the company is facing a large number of class-action lawsuits involving its products. Consumers who believe they may be eligible for compensation should review the settlement terms and eligibility criteria carefully to determine whether they qualify. these ref. Lots of questions here about how to join the class action suit, but no answers. We have to purchase ice so, we decided to purchase an ice maker. The leak started soon after purchase. Samsung is facing a refrigerator defect class action lawsuit over issues with the external ice dispenser on models with French doors, including allegations that the ice dispensers leak, produce slush and create excessive fan noise. The Samsung refrigerator class-action lawsuit, which lists more than 20 models, claims that the company knew of the defect for several years and failed to fix or replace the ice maker. Meanwhile, a lawsuit has been filed against the company over the defective ice maker in several models. Maybe they can point you in the right direction on how to file a claim now. The top cooling system and the bottom cooling system have been freezing up and damaging my hardwood floor for 3 years. In most cases, you will need to submit a claim, either online or through the mail, to receive your portion of the settlement or judgment. Could you please tell me who you contacted at Samsung to have it looked at? I see several others have asked. I purchased my Refrigerator in December 2015. Currently, the Samsung refrigerator class action lawsuit settlement is ongoing, but its unclear whether it will be settled. The mediator will be chosen after a thorough review of the documents in the case. To join a Samsung class action lawsuit, individuals must send a dispute letter to the company with the case number and their signature. This refrigerator,freezer has given us problems ever since we brought it home. I have a Samsung Refridgerator Model # RF25HMEDBSRAA Icemaker is No Good. The Samsung refrigerator class action lawsuit was filed in New Jersey federal court in 2017. I would like a refund on all four appliance that I purchased. I would like to join the lawsuit against Samsung refrigerator built in icemaker because my built in icemaker drips, freezes and stops working. We have defrosted the ice maker multiple times. Now the control middle door is broke too. Just finished taking everything out of my fridge. Turned it off and bought a countertop ice maker. These include a class action lawsuit in response to a data breach in July of this year, a proposed class action lawsuit alleging violations of the Biometric Information Privacy Act (BIPA), a class action alleging false advertising of Galaxy S21 storage capacity, and a penalty for misleading claims regarding the water-resistance of seven Galaxy phones. Not only did the refrigerator default the microwave did also. Finally after several months technician came estimated price to fix was about 30% of cost of the fridge. The plaintiffs have been filing a class-action lawsuit against Samsung for the past decade. They should be made to sell appliances that work especially since they want us to pay for them. The original contract was awarded to Samsung but later sold to Hanwha. Even though it is out of warranty they will because it is the ICEMAKER ISSUE! Im so angry and disappointed in SAMSUNG. I believe Samsung is liable for this but also Best Buy. Christina Spicer | November 15, 2019. I want to be part of the class action please tell me how to apply. Thanks, i also have a sam sung frig and have the ice maker changed and stll week after week im defrosting it cause of ice build uo. This will never dry in a cold refrigerator! I have a Samsung smart hub refrigerator and the ice maker keeps breaking plus another part of Samsung charge me a lot to fix it plus they made me pay a separate service cost reach problem related to the ice maker. This is not right when you have a brand you should stand by that brand. I have 4 refrigerators that are all under this class action lawsuit. The company has responded to the complaint and has agreed to settle. To receive compensation under the Samsung Refrigerator Class Action Lawsuit settlement, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. Our unit is our fridge has done the freezing up thing for along time. While the claims process may take some time, the compensation provided can help cover the costs of repairs, replacements, and related expenses. Samsung is the WORST product ever, and I dont miss an opportunity to approach other shoppers looking at any/all of their products. If the ice maker is removed, unplug the refrigerator to prevent the cooling loop from freezing while it is in use. Finally the door ice dispenser quick working. The lawsuit was filed on February 24, 2017, and is based on more than 20 models of refrigerators from Samsung. Thanks. / MoneyWatch. A cemetery posted a personal ad for a goose whose mate died. Moreover, the company failed to offer a service bulletin to address these problems. If successful, all members may receive monetary or other compensation without having to appear in court. I paid over $3000 for my french door side by side refrigerator and this is just nuts!!! Our Samsung fridge was purchased in 2016. We called Samsung right away and they said they would handle the ice maker costs for a tech to come out and fix it. Your email address will not be published. I thought Id be fighting a losing battle, but now I see many others have had the same problem. Despite these allegations, Samsung has offered partial refunds and has also responded to some customers through Facebook. The complaint claims that all Samsung refrigerators have a label with a freezer drawer at the bottom and a twin-door (or French door door) design at the top. My Samsung ice maker in the refrigerator doesnt work. We have now given up on thawing it out and now we purchase ice to have cold beverages. Ice maker on our RF28HMEDBSR/AA has frozen up since a month after purchase in 2014. Difficult economy and loneliness forces some retirees to move in with family. The suit also cites a service bulletin issued by the company in July 2015, which describes some of the problems consumers have experienced with their fridges. When I called to confirm with the tech that the ticket had been updated they said no. In response to these complaints, Samsung has issued a service bulletin in July 2015, expanding on the problems described by many consumers. Free of charge they said (only ice maker related issues) but we will see what they say. Who: The lawsuit is between Samsung refrigerator owners and Samsung USA. Its annoying. Q: What is the settlement for the class action lawsuit? Save my name, email, and website in this browser for the next time I comment. Filing a complaint with the CPSC can help ensure that the issue is investigated and resolved, and may also provide additional leverage in seeking compensation from Samsung. The class action lawsuit is still continuing, and mediation is still taking place. Save my name, email, and website in this browser for the next time I comment. Its almost like Were being punished for a Name Brand Company that should put out better products or pull their refrigerators instead of continuing to sell them knowing they had issues. The complaint asserts that thousands of consumers have been exposed to refrigerators with leaks. Samsung should get out of the refrigerator market !!!! I would like to join to class action lawsuit as well. It has rewarded over $6 million to Samsung customers in the past few years, and it is not surprising that the company is facing a large number of class-action lawsuits involving its products. What was the full number 1-856-772 ? Your help would be appreciated. My Samsung refrigerator is frozen over completely, for the 3rd time. Samsung also agreed to implement design changes to prevent future defects from occurring. 1. Mold grows on shelves and water had to be wiped daily. Furthermore, the plaintiffs allege that the manufacturer has failed to issue a recall. Ice maker freezes over. WHAT MODELS OF SAMSUNG REFRIGERATORS ARE INCLUDED IN THE CLASS ACTION LAWSUIT? ]- How To Join Samsung Refrigerator Class Action Lawsuit, Samsung SmartThings Energy: The Smart Way to Manage Energy, You won't believe what Samsung and Google just announced for your smart home, K9 THUNDER HOWITZER SELF-PROPELLED (Made in Korea), Samsung Bot i Next-generation interaction robot News, You wont believe what Samsung and Google just announced for your smart home. The ice maker has been serviced once and replaced under warranty. You spend almost $4000. Heres Why You Need an Attorney. A class-action lawsuit is currently pending against Samsung for more than 20 refrigerator models. What Possible Damages Could Be Awarded to You After a Motorcycle Accident? About 2 months ago, it was ridiculously frosted over. How do we get on the list? They are requesting compensation for the price of replacing their damaged refrigerators and for the suffering they have endured due to the faults in terms of both emotional suffering and monetary losses of ice maker problems. So whats the fix?? How do you join the class action lawsuit? The model number is RF23HSESBSR/AA. Its important to note that eligibility for compensation also depended on the timing of the purchase. For more details about Samsungs trolling lawsuit, please visit our website. We used to try thawing it numerous times, but now, after only 8 years, we are sick and tired of dealing with these problems, so today we bought a new refrigerator, not a Samsung!! Samsung is being sued on behalf of a group of customers who claim that their refrigerators are defective and have caused them both material and psychological harm. While the company isnt denying that the ice maker is defective, the lawsuit claims that it has failed to issue a recall and offer a repair or replacement. v. I bought it at Lowes, and they had to have received numerous complaints beforehand, yet obviously said nothing. Every day, I have to soak up the water in that area. We COMPLETELY furnished our home with all new Samsung appliances, what a mistake. To receive compensation, consumers had to submit a claim to Samsung detailing the problems they had experienced with their refrigerators. The replacement refrigerator cost us, an elderly couple on a fixed income, $3,000 when there should be plenty of years left!! I am Disabled, elderly, and needed the extra icemaker in the bottom freezer as it is easier to access from my wheelchiair, walker, or while using support devices. How do I get into this lawsuit I have a Samsung refrigerator trouble from the start with the icemake first time warranty covered but it just keeps frosting up I have a model number RF265BEAESG bought in 2018 serial number OATU4BBK1001158V how do I get my money back I need a working fridge. Consumers who had purchased affected refrigerators before a certain date were generally eligible, while those who purchased after that date were not. the repairman told us that they will not replace it. Please do so if you intend to bring a class action lawsuit. Electronics giant Samsung is facing a class-action lawsuit from customers who say some of the company's refrigerators don't keep their food cold enough. The Upper Refridgerator Also Freezes Up with Ice Coming Out of the Vents in Rear Causing it to Warm Up. A class action lawsuit claiming to represent all Samsung ice makers claims that more than 20 models are flawed. We even bought the extra warranty and had repaired several times and the top ice maker doesnt work at all the bottom one just when it wants to. Home Depot sold these units knowing of the problem and has done nothing about it. I reported that and to Samsungs credit, they paid for the repair. What: The case has to do with an alleged defect causing the refrigerator coils to freeze and in turn stops the refrigerator from cooling. According to the lawsuit, consumers bought Samsung RF26VAB refrigerators in 2009. How do I join the class action lawsuit? The lawsuit alleges the fridges are defective, fail to keep food at a safe temperature, yet Samsung routinely denies warranty claims. In July of last year, the consumer advocate Consumer Reports filed a class-action lawsuit against Samsung refrigerators. The settlement will help both Samsung and its customers avoid future problems. Consumers can troubleshoot common problems such as cooling issues or ice maker problems by referring to the owners manual or contacting Samsung customer support. 1650 Arch Street, Ste 2210 Philadelphia, PA 19103 Per the terms of the Settlement Agreement, all claims submitted online or via email must have been received on or before February 5, 2021. I have a Samsung refrigerator also, been had problem a month after buying it. The two consumers paid a premium for energy-efficient fridges, but the ice maker stopped working, and the drawers leaked water. Its holding a cool temp . Would you please pass on the info if you found out. Raising twelve causes of action, the suit alleges . No refrigerators made by Samsung customers or the Consumer Product Safety Commission have been recalled. The company actually told me they are not responsible for any icemaker problems and cannot fix them.