A specific time cannot be given and access must be available for the entire slot. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. I interviewed at Openreach (London, England) in Sep 2020. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Damage caused during a break in to your premises. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. If this happens we'll text you, call you, or send you an email to arrange another appointment. Not really a good service from BT. I'm wondering will there be engineers working on a saturday? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. We publish our charges in our terms and conditions charges schedule. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. business and public sector, Media Well arrange a convenient appointment when both you and the engineer are available. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. BT Openreach was established in 2006 . - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Apprenticeships. BT promised two engineer appointments but no one turned up. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The union was . Faulty equipment like a telephone or router not covered by a maintenance contract. bt openreach working up a pole today. . If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. The cookie is used to store the user consent for the cookies in the category "Performance". Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? But you will have heard of BT, BT Broadband and BT Infinity . Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. If a charge is likely, well let you know. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. @XRaySpeX . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. How long is the appointment? I saw one at a cabinet last Sunday afternoon. BT won't send no one out because @SkyHelpTeam are my provider. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Theyll aim to do this within 5 working days of you placing your order. This website uses cookies to improve your experience while you navigate through the website. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. They come across many different situations that require considerable skill and the ability to think and act quickly. You were left wondering if this was just a temporary fix. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Engineers from Openreach managed to cut our telephone line while they were working on our road. Thing is there is a lot of stuff under footways so you can't go mad. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Try their website here. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. However, you may visit "Cookie Settings" to provide a controlled consent. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Your salary If you currently work for the BT Group please apply directly through the Internal jobs board. Damage to equipment within your premises caused by lightning or power surges. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT. Please only call if you have a letter from the government saying you are high-risk. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. It says: Were very sorry about the problem with NJs broadband service. 12h52. . Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. BT Openreach What a great place to work! . An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Qube are employed directly by BT to do Internal Home Checks. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. When you report a fault, we try and assess whether therell be a charge or not. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. The live chat person wasn't at all helpful and actually closed the chat without resolution. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. 22h52, Hi. 10. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! sector, For global We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Our broadband then stopped working completely. Members of the Communication Workers Union (CWU), including call centre. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . This is how life was back then. Include an address and phone number. I have sent a pm with my information and description of the situation. Theres no charge for most engineer visits. My dad said we needed the one downstairs which he had already disconnected. Myself and my team cover the whole of the UK. Do openreach/ BT engineers work 24/7 ? Installation day: What to expect Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Send us your details and we'll be in touch as soon as we can. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". We have a range of ways to get in touch for new and existing customers. Then just follow our step-by-step guide to install your broadband yourself. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Register (or login) on our website and you will not see this ad. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. It was reported a yesterday (I think). The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. 30-03-2021 My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. But it changed its tune when the Observer got involved. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. There's more to Openreach than meets the eye. Help and support; Contact BT; Back. Skype involved a presentation, then a capability and suitability assessment. So, here's where it all started working as a Phone Engineer. If the work is not complex, theyll carry out all the external work required. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. If you aren't available, someone over 18 will need to be around. New grading structure. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. All depends when your manager wants you I guess. This could be when: We only charge for repair work on a small number of fault reports. The BBC is not responsible for the content of external sites. This has been a nice experience and I wish the best to Arran in finding work.. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. The fault is due to theft, loss or removal of equipment. The installation takes around three hours and the Openreach engineer will need access to your property. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Well let you know how quickly you could be up and running when you order fibre broadband. I think Openreach work 7 days a week, and on bank holidays. 15h06. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. - Providing data governance through all operational teams in order to maintain and improve data quality. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Answered View answer in the context of this discussion Report post However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Replying to . Although I would guess your fault will probably be picked up on Monday morning. on Micky37 Work experience gained by working for Openreach is truly respected in its particular field by other firms. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. That's usually four or five days a week between Monday and Sunday. 30-03-2021 Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Hey,@zoni23welcome back to the community. Suggest you contact openreach as this is BT Retail /Consumer forum. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". I could not recommend working for BT Openreach at all. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. 01-04-2021 Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Starting salary is poor, but you'll reach the higher rate after 3 years. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Theyll need to get in touch with you, so please give us your mobile number for us to share. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The ISP said it can take up to 72 hours. So we have a line that works upstairs but he has broken the one we want downstairs. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Amount of compensation. Well send you a confirmation email with your appointment date and time slot. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Within 10 working days, Openreach will have completed their survey. Openreach, which controls most of the UK's. Garry I need an engineer to come to my premises to fix a broadband fault. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. They showed their strength but on Monday they will show their generosity. An engineer visit is requested, and no fault is found. This is a very common mistake made worse by the press. It also insists that the line is properly fixed. 30-03-2021 Youll be sent a new hub, so keep it somewhere handy. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. They will call you to confirm their arrival time and to find out about any access requirements. Those striking are largely Openreach engineers and call centre workers. Normal for Openreach is 5 days a week 7.12hours a day. This cookie is set by GDPR Cookie Consent plugin. ", http://www.speedtest.net/my-result/3167201384. Please enter at least 3 characters to search. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. He has sturdy life goals and knows where he wants to go. & Broadcast. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Anyone else had this? Its a good idea to make sure youve got the relevant property insurance to cover such instances. An engineer will install an ONT at your premises to connect to the nearby fibre cable. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Engineers from Openreach managed to cut our telephone line while they were working on our road. Read about our approach to external linking. - Providing support for Service and Commercial inventory. Interview. If you already have an ONT, its very quick to get connected. Openreach will then be in touch to arrange when they can complete the work at your premises. The ISP said it can take up to 72 hours. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. 26/04/2017. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. You'll find up-to-date details of all charges and pricing information in BT Price List. Some modules are disabled because cookies are declined. The cookie is used to store the user consent for the cookies in the category "Analytics". Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. (adsbygoogle = window.adsbygoogle || []).push({}); Well remotely activate a port on the ONT. I'm wondering will there be engineers working on a saturday? You also have the option to opt-out of these cookies. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. These cookies will be stored in your browser only with your consent. The fault is due to damage caused by someone at the customer's premises. It does not store any personal data. 13h08. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. My Background as a Phone Engineer in Southend. If you arent available, someone over 18 will need to be around. We use cookies to optimize the website, no personal information is stored. They will discuss this with you before starting any work. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 BT said it had made its best pay offer and would not be re-opening the 2022 pay review. You can view these money saving ideas by clicking HERE. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The engineer said you should only have one line and said to get rid of the other. Sustainability, Northern Darlington, United Kingdom. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Well, by fiddling around on the Internet you have found me! Ask questions and share tips with other people 24 hours a day. Technical support. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. BT Openreach SFI2 Engineer Visits. Within 10 working days, Openreach will have completed their survey. Super helpful and knowledgeableman. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Read about our approach to external linking. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. At conservative gathering, Trump is still the favourite. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & The difference between the engineers was night and day. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. I know this because I have 26 years of experience tracing all kinds of faults. 2023 BBC. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. In 1987 I began a career as a British Telecom Engineer. The fault isnt due to fair wear and tear. You might not need a visit, just the right advice and help to identify the problem! Job Responsibilities: Undertake poling when required Work on If the work is complex, Openreach will take longer to do all the external work. Work programme gives an insight into life as an Openreach engineer. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people.
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