endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Log in to your profile to sign up for occasional updates. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream 0 6 EMC 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream But nobody did. No they don't keep cash at the stations. Hope this doesn't break the bank for you. The Go Pass is valid for thecalendar year: from January 1through December31. Q&A: Highway 101 express lanes opened Friday. -=9&_j?N3?vjUaFXpJ| I think you can add value as needed to exit a station, if your balance is insufficient for the journey. There is no replacement fee for lost or stolen Go Passes. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. The refundmay take 4-6 weeks to process. I havent needed to use it in that time. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Registering your card protects your card balance and allows you to set up an online account. The Go Pass is also available to graduate students until December 31,2022*. Only registered Clipper cards, are available for refunds. f /Tx BMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Can I have more than one card in my Clipper account? People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream USF does not issue refunds for a lost commuter subsidy. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Any suggestions, or is this another way for a government-backed agency to abscond with my money? Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Pay it forward. What can I do with an online Clipper account? New. We contacted Clipper and were instructed to write letters to get the refund on two cards. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Can I have more than one card in my Clipper account? EMC This option helps you avoid paying for postage and is the most secure option. Tickets submitted for refund must have been purchased by cash or debit card. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. 0 0 10.1455 10.364 re Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. o Discover . f 0.749023 g You will get a check in the mail at the address you provide. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p /Tx BMC Key Clipper information translated to Chinese. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream So what you could do is to rack up a negative balance to offset the $3 fee. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. The old website used to show added values, ready to be activated, but no longer does. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. A Station Agent canhelp process a ticket refund request. No service to Chase Center atthis time,stay tuned for updates. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Fares are for one-way travel. Roadshow. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Clipper Refunds: Only registered Clipper cards, are available for refunds. HD 0UR K(EP%xg:#6(=VU-zTqwn?p When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. For more information, call the BART Treasury at (510) 464-6841. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Station Agents can also provide pre-addressed envelopes to Treasury. Only registered Clipper cards are eligible for refunds. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. Donations of tickets with unused value of less than $1 can be made to local non-profits. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Learn more about our privacy policy. /Tx BMC If this happens at any time, please call Clipper at 877.878.8883 for a refund. Authorize payment below. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. At your request, we can mail you a new card with your balance restored, typically within 2 business days. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. This is the version of our website addressed to speakers of English in the United States. Where to Use On 24 transit services and more. /Tx BMC BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If a Clipper card is not used for six months, it can be deactivated. Your session is about to expire due to inactivity. One beep means you have tagged on, and two beeps mean you have tagged off. Registering your card protects your card balance and allows you to set up an online account. If you forget to tag on and/or off, you will be subject to citation. The check may take 4-6 weeks. Visit the Go Pass eligibility page for more information. Skip the side navigation menu and go to the main content. E\\y\F@B.DHR!"g/ To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. 0 0 10.1455 10.364 re You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. /Tx BMC If a Clipper card is not used for six months, it can be deactivated. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. I dont think you can get back the basic Suica fee either. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? /Tx BMC But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Treasury will mail you a check. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). f Key Clipper information translated to Chinese. For details about how to apply for a refund, download theClipper Cancellation Form. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Please contact Clipper Customer Service at 877.878.8883 to request a . E\\y\F@B.DHR!"g/ f How can I manage the account on their behalf? /Tx BMC /Tx BMC Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. What a scam! Email clipper@bayareametro.gov. Learn more about Clipper on your phone. If unsuccessful, your Clipper card may be defective or damaged. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Clipper is a regional transit card that can be used on all transit in the Bay Area. It is recommended that items of value be insured when selecting this option. H237402VH2P0P04341Qf& 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Tab will move on to the next part of the site rather than go through menu items. If you ever lose your card, well replace it and restore your value for a $3 fee. For defective cards, no fees will be charged. (Some limitations may apply.) Phone. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Registration is easy, and its free. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Key Clipper information translated to Spanish. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Get it back from them when you plan your next trip to San Francisco. It is available for free to eligible university, and hospital employees. Refunds are subject to the fees in Section 10. Will the toll lanes reduce traffic jams? If do not tag on and/or off, you will be subject to citation. /Tx BMC EMC safe parking at hotels near Oakland Airport?? New to Clipper? Otherwise, you will be logged out automatically. /Tx BMC If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Prior to that he was an assistant sports editor at the paper from 1984-1987. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the recommended fare payment method and offers ferry customers a discounted fare. How many people do not know and never retrieve their funds? 0.749023 g However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. And Metro card. Use the app to manage your cards. There is a $5 fee for this service. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Your refund request will typically be . Clipper's on your phone! EMC I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. What do you recommend for getting this resolved? f Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- You can have multiple adult cards associated with a single account. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". /Tx BMC 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass . Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. I only pray theyre still there. o Visa . . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. /Tx BMC Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. E\i\\ I'd calculate your estimated usage and only put that amount on the card. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. For faster replacement, you also can pick up your replacement card at an in-person service location. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. You can also log in to your regular Clipper account to see your balance and download a transaction history. Be sure to review the paper ticket fare chart at the station. Riders have 2 options for getting a refund: The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. EMC All Access Digital offer for just 99 cents! 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper said they didnt have money in their accounts. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* The Go and Smart Passesare non-transferable. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Mail the ticket(s)toBART's Treasury Department. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. OK to stay in Oakland for visit to San Francisco? E\i\\ /Tx BMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. My spouse, relative, or close friend needs help managing their registered Clipper card. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. 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Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream EMC EMC f You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Then take a long joy ride on Caltrains. EMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Its also required if you want to set up automatic reloading. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. H*2T0T341f& BART will refund tickets with a remaining value greater than $1.00. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. But the other way is get you $$ back is to understand why they charged $3 in the first place. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Latest Clipper News Never miss Clipper news! /Tx BMC (visit our Chase Center Servicepage 2020, Metropolitan Transportation Commission. You must tag your card again when you get off the train. No service to Chase Center atthis time,stay tuned for updates. about the future of clipper (external link). f Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Minimum monthly payments are required. What should I do if my card is lost or stolen? The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Refunds are subject to the fees in Section 10. 0 0 10.146 10.364 re To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Visit our VTA Smart Pass page for more information. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. 0.749023 g o American Express It's just $3. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream For youth, seniors, people with disabilities and low-income adults. Orders will not load if your Clipper card balance is negative. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Does this mean my card is worthless and I might as well toss it? Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. So take your balance down to $1.50. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. H*2T0T341f& Phone. A: Fire off an e-mail to clipper@bayareametro.gov. endstream endobj 185 0 obj <. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* Transit pass refunds are subject to transit agency approval. Otherwise, you will be logged out automatically. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Include the card number in your description. 2020, Metropolitan Transportation Commission. 0 0 10.146 10.364 re endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Ticket Refunds. Registration is easy, and its free. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. EMC If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone.
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