Send you a message The seller may ask you for some more details about your return request. Many eBay sellers do not understand that No Returns does not mean No Refunds. I hope to here from EBAY and or the Community to help me make the right decisions. To contact us: Click Help & Contact at the top of most pages. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. What happens if the item is lost while it's being returned? Who's responsible for return shipping costs depends on why the item is being returned. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . How do you know it is your item the buyer takes a picture of? , Most single items can be wrapped with 3 of padding in a single box. Enter the desired refund amount, and select Send refund. Start an item not as described claim, cite damaged in transit, and get a full refund. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. If you want return shipping to be insured, see our section on alternative return shipping options. Then to top it all off she left negative feedback calling me a liar. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Look for the receipt you received by email from eBay for the purchase. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. ~Sandy 0 Kudos Login to Reply or Kudo Options 09:08 AM. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. Send the order back. Part Number: HPE-HP46C-MAG. Returns and GSP. Copyright 1995-2023 eBay Inc. All Rights Reserved. Again, it comes down to a gut instinct. Dunno about that. Important As a seller, I know when I'm being ripped off or when someone is being truthful. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . We would refund a buyer if an item was damaged. I grew up in Central Florida and have lived here my whole life. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. 10-02-2020 Anyway, I don't think you should publicly announce your refund offer. Nonetheless, the simplest way to make a return is to use your account on eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. What happens if the item is damaged while it's being returned? Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. You can also find more information in our full article below. For more information, see our Condition of returned items policy. Birth certificates show that you were born. How many times do you call eBay if there is a problem? If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Learn more about our signature confirmation requirements. eBay Canadas Zero Insertion Fee listing promotion extended. Oh, I totally agree. The item is only $25.00, but thetracked packet rate will be approximately $14.00. Here are some of the most common ways eBay sellers are scammed. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. By the way, I notice you have four Neutrals in six months (which I think is a lot). That's not "new". So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! How many feedback do you have? They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. It depends on the reason for the return. The returns process. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. If the buyer paid, theyll need to contact the carrier instead. Return shipping costs when you use an eBay label. 4. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. We do not give refunds and this buyer did not read the terms. ( 2 ) Core Charge $360.00. And as far as pictures go, you're right. Just initiate it as such, and the seller can either approve or deny it. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Ask the buyer to use a label you sent along with the item. Use the carriers shipping calculator to find out how much return shipping will cost. Ive had this happen and the ebay help boards are full of examples of this. So the buyer gets 6.50 from eBay. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. For items that have a total cost of $750 or more, signature confirmation is required. I would love to hear from others that have been on both sides of a case such as mine. And there not even any hassle. Para assegurar que o eBay seja um espao de vendas justo, exigimos que nossos compradores cumpram determinados padres. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. For more details, please see our Condition of returned items policy. Only in our case the buyer didnt pull a switch-a-roo. Find many great new & used options and get the best deals for PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz + 2 LOTIONS 2.5 fl oz NEW at the best online prices at eBay! They are not allowed to mention a case in feedback. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Fear of what could happen could be keeping you from making the income you deserve to make. But I trust my judgment and I'm hardly ever wrong. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. eBay is taking action to protect sellers for shipments to and from British Columbia. See our Partial refund guidelines for more details. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! Love seeing what you guys findVery cool find on the stilts! A couple of buyers indicated they received no response. The stilts were a pretty great find! It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. eBay is no different. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Free shipping for many products! We are only stating what happened to us- sorry if that is unbelievable. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice.
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