0000003099 00000 n Troubleshoot common issues with your gotrax hoverboard with our handy guide. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Back fender completely broken off, bottom screw plate snapped. They cannot show error codes. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Always be sure to consult the . Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. These are as follows. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. 0000256654 00000 n I continue to struggle with GOTRAX's customer support team. Check the lights, the brakes, and all the features, and make sure they are all working properly. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. I didn't realize my tires were about half the recommended psi. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. There is no doubt that hoverboards are a popular and fun way to get around. Grab the new battery pack and ensure that your are installing the battery pack correctly. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Will this problem come back? Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Set the line out of the way once disconnected. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Therealjondotcom 3 yr. ago. Press question mark to learn the rest of the keyboard shortcuts. It will display all specifications more visibly. A fully charged battery will have between 36 and 42 volts. `f25Jz>`lf(< @%-vCN Not much help really. 51 reviews. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. A fully charged battery will have between 36 and 42 volts. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Make sure that these are not punctured if they are air-filled. As an Amazon Associate I earn from qualifying purchases. Jan 7, 2020 *You may need to perform a recalibration up to three times to fix your issue. So far I've got about 60 miles on it. bay_blade2000 3 yr. ago That's not what I am saying at all. The motor does make some noise when first accelerating but goes away. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Create an account to follow your favorite communities and start taking part in conversations. Motor stutters with rapid jerking and wont go.. possible motor failure. We appreciate you customer service and willingness to do the right thing! This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. 110 0 obj <> endobj xref Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. I continue to struggle with GOTRAX's customer support team. I had my second issue within 17 business days of receiving the scooter. Has seemingly chose to simply respond but not take action (i.e. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. When you connect the charger to the hoverboard it will turn red to let you know it is charging. If that doesn't work, email support. 0000001330 00000 n This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Use caution as extreme force may damage your scooter console or battery connections. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I finally received the replacement parts. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? E5 - Replace controller / replace entire product. Listen or look back to see if the rear wheel is slowly spinning. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Resolved through warranty, in the mail. You feel the scooter lose power and your inertia throws you forward. When you plug your charger into the wall, the indicator light will turn green. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Turn the key or power switch on and engage the throttle all of the way. How to restore default settings on GOTRAX GXL V2. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I am on the hook to pay for shipping to send back their poorly made products. If you have done these things, but are still having trouble, please contact customer service. Now i have error code 30! Then plug your charger cable into both ends and leave it overnight. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Back wheel cover scraping tire. Gotrax has also added a longer battery life. Visit the Gotrax . I'll monitor the post to see if these are isolated or widespread. Circuit breakers are usually on the outside of the scooter. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Press Power Button once again to power on . If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. There are many possible reasons why your Gotrax hoverboard is not balancing. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Entice customers to sign up for your mailing list with discounts or exclusive offers. We check over 250 million products every day for the best prices. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. 0000006755 00000 n Please contact our customer service team if you are experiencing problems or need more detailed information. What if the part I ordered did not solve the problem? Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Gotrax recommends 3-4 hours for charging time. If there is, youll need to buy another one and replace it. I have had it for over a month now and have had zero problems with it. Fix Water Leaking From Air Conditioner. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Further, the locking pin is completely . Yes If the battery is fully charged, then the issue is likely with the motherboard or wiring. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Now you are finished and ready to test your work. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. For further repair and troubleshooting help please visit our repair help area. New Safe Step Technology - Both feet must be placed on the . Scooter is in the dumpster. Happy to help! Since battery indicator has 4 bars, easy to do the math. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Once you ensure the position is correct, gently slide the pack into the tiller. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. You can now turn your hoverboard back on.*. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Missing tire extension - poor quality control. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. This is one of the most common problems we hear about, so it's always worth checking first. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. If you can not grip the top with your fingers use a pair of pliers to assist you. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. For example, only standing with one foot on your hoverboard can cause some models to beep. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. We'll go through each electric scooter and the error codes that occur. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Please Note, some electric scooters share error codes. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Roller Blades/Bikes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Reattach the console/head unit by sliding it back into place. Repair frozen GOTRAX GXL V2. This was fixed with the company sending a replacement tire. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. 0000013506 00000 n Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Can you please tell us how we can improve this article? You will see the LED lights start to flash. If your charger does not turn green when you plug it in, your problem may lie in your charger. These codes will pop up over your console's display when there are issues within your electric scooter. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. My GoTrax (about 5 months old) started acting weird today. 51 4.7 out of 5 Stars. Contact an authorized service center for more information about replacements. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Kid really loved the speedometer and the cruise control feature! These codes will pop up over your console's display when there are issues within your electric scooter. This is telling you the charger is working. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. I was super encouraged as the handle bar looks a little different from the original version I received, better. When the scooter is powered on, press the power button 3 times to switch the speed unit display. 20 MPH Max speed and durable 10 . Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. To power the scooter off, press and hold the red button for 5 seconds. This is an internal issue and the bike should be sent back for repair. There is no doubt that hoverboards are a popular and fun way to get around. Need help troubleshooting a scooter issue? . Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. When you connect the charger to the hoverboard it will turn red to let you know it is charging. . When GOTRAX GXL V2 display is blacked out you can release Power Key. Range: 4 miles (est) Max. The BBB's grade of "F" still . Its possible that you got a defective battery. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. The odometer illumination was bright. 0000009925 00000 n Thank you GoTRAX for fixing my 7 year olds birthday gift! As you can see here I was able to do it with my fingers. k 3TXK c"b0] 3:P $% This is a few specific actions that act as a reset for your board and can fix many common issues. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. GOTRAX - F5 Electric Bike . New comments cannot be posted and votes cannot be cast. This scooter is giving a E3 Error code and the manual simply states to replace the console. Troubleshoot common issues with your gotrax hoverboard with our handy guide. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Hold down the power button for 10 seconds. 0000002873 00000 n If still showing error code, contact Customer Support for assistance. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Has expected us to be scooter technicians to diagnose the problems. You will see the LED lights start to flash. Next, check to see if there is any damage to either end of your scooters charging cable. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. E02 - Adjust your brake calipers so that they operate effectively. Power on your scooter and take it for a test drive. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. I cant find anyone who sells them including the gotrax website, acisneros0873 - A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Check which of them the problem is and get it fixed immediately. It goes fast and I can go up big hills . Has refused refunds. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Using caution, grab the top of the battery and begin to lift it out of the tiller. In all cases the company has been slow to respond. Entice customers to sign up for your mailing list with discounts or exclusive offers. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Visit our Battery Pack Load Testing Guide. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have given up on this company doing the right thing. Find low everyday prices and buy online for delivery or in-store pick-up. I have updated my review from 1 star to 3, and will update again . Gotrax scooter not charging? I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. In removed the old handle bar and battery and installed new one. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. All electric scooter have a fuse or a circuit breaker. When it comes to hoverboards, the magic fix-all is called recalibration. There are many possible reasons why your Gotrax hoverboard is not balancing. Its possible the quality slipped with the V2, but they are basically the same scooter. Press J to jump to the feed. Fix stuck GOTRAX GXL V2. Aug 15, 2020 From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! If it's not been used for a while, it might need charging. If damaged do not proceed. Electric Scooters Make sure the petals are level with each other and on a flat surface. error: No. Expect More. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Can't get the scooter to start. It was pretty easy to do and I was impressed in the modular nature of the system. An awesome member of our community made this guide. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. The GMAX is one of our most powerful electric scooters to date. But some parents may balk at spending more than $100 on an electric scooter. This issue is new and is being looked at now.. Odometer not working. Watch out world! I've had mine for almost two weeks now, and have not experienced these issues. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. rider weight: 154 Lbs. Post adapter arcing when plugged in. (If you see an issue, please stop and consult a technician before proceeding.). 0000000696 00000 n It was the front wheel so more difficult, cost 40 for replacement. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. I also have a V1 and no issues. E03 - Change speed settings or gear. . This is a few specific actions that act as a reset for your board and can fix many common issues. Did you find it helpful? PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). The difference is, these are much more fun! The problem with your Gotrax scooter may be a loose connection or a dirty charging port. $799.00. 0000007190 00000 n Here is a link to find the manual for your Gotrax hoverboard. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. But when I press the throttle, nothing happens. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. It sounds like a bad battery but checking the connections is the first step. In this video we take a look inside a GoTrax G2 Scooter. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . I absolutely love this scooter. You can get it started again if you press the button so it's probably not a power issue. Save my name, email, and website in this browser for the next time I comment. If your charger does not turn green when you plug it in, your problem may lie in your charger. Problem not solved. Set the battery to the side for disposal. The motor would sometimes "sputter" (not engage) when you push down the throttle. 0000008779 00000 n You may need a replacement battery if your current one is faulty or has sustained physical damage. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Check the fuse or circuit breaker. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Thus can not charge scooter. How do you check the odometer on the GXL V2? If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Beeping can also indicate uneven pressure on the hoverboard sensors. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers So, 3 hours for 4 bars = 45 mins of charging time per bar. Grab the new battery pack and ensure that your are installing the battery pack correctly. I've emailed support but I'm waiting. 0000000016 00000 n Step 6 Install the battery pack. So frustrating. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. If you find any damage, replace it immediately. All night charging leads to 15 minutes of riding. Took 8 business days to fix (total of 11 calendar days). Only tools required are the 4mm Allen wrench and a set of pliers. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Shop safe on GOTRAX Official website. Turns on but shows zeros no matter what. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Cruise control automatically goes on every time when riding. When the battery is fully charged it will change from red to green. This is telling you the charger is working. I requested a refund. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Free standard shipping with $35 orders. In this video we take a look inside a GoTrax G2 Scooter. Not much help really. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Bolts provided are rusted - poor quality control. GoTrax - GMAX Electric Scooter. Search General questions or product specific choose what you're looking for from our awesome drop down menu. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Yes, you read that right. Reply, Took mine to the local bike shop. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Try recharging the battery pack for 8 hours. Include an image for extra impact. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. If the wheel spins only when the battery charger is plugged into the scooter then the . Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Make sure the petals are level with each other and on a flat surface. Also if there is a critical mass here, we may be able to have the company fix their problems. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Returned the v2 and are now trying a m360 instead /crosses fingers. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. We show a quick view. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Test The Battery Pack On A Scooter That Runs. . Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Mine out of the box has this metal grinding sound coming from the back. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. After fully charging, I prepared for the first ride with the new parts. GOTRAX. - Very dangerous as you can be cruising along and the motor completely shuts off. When you plug your charger into the wall, the indicator light will turn green. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time.
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