StubHub also has live chat operating 24/7. And 2 hours before the game I had no listings active. All you need to do is follow these short steps below: Voil! Click your state to see if you qualify! To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. How do I contact StubHub for refund? How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. https://money.com/stubhub-refunds-covid-19-cancellation/. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Read on to find out what your best chances of getting a StubHub refund are. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Bradley R. Hightower. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. There you will see your canceled event credit along with a link to request a refund instead. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Absolutely, you can list these tickets for sale on our site ! What Is Public Liability Insurance For A Wedding? Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. NewsletterDollar ScholarStill learning the basics of personal finance? We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Learn more about how we make money. Customer service all the way to your seat, 2000-2022 StubHub. We'll email you when an event is canceled. Check out the table below to see the best alternatives to StubHub. "If you have tickets to a show that is postponed, you will be able to select your refund . 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Hurry up and access DoNotPay from any web browser to check out everything we offer. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. . Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. to check out everything we offer. Guaynabo, PR 00968. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. A Personal Loan can help you mitigate losses and get back on track. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Offers may be subject to change without notice. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? This means sellers set the ticket prices. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. International orders are handled a bit differently than those within the US, @Lighty7. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Request and Get a StubHub Refund Right Now. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. What Happens If I DonT Pay National Insurance Contributions? Does StubHub have live chat? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. You will enter your community username and new password and done! StubHub was founded in 2000 and its current CEO is Eric H. Baker. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Make sure your email address is spelled correctly. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. If you feel like StubHub cheated you, you could take action against them. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Your online site is a disaster, It does not work to apply a credit. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. All Rights Reserved. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Illinois And the exact same seats they re listed and sold for a different amount sold and the payout. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Registered users: Log in to your StubHub account. StubHub offersthe retroactive refunds because the live events industry is opening back up. Find contact information here. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Find the sale. New York The clause is designed to protect both buyers and sellers. Click here to explore your options! Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec I had to ask for a manager. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Personal Loans can provide financial relief during an emergency. StubHub is a marketplace where fans buy from and sell tickets to one another. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Combined with viagogo, we now span 90+ countries around the world. Enjoy! Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I was refused to talk with a supervisor , I had 4 tickets listed. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. For customer support people can visit their help topics to search for answers to questions or browse popular topics. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Just log into your DoNotPay account using any. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. The cash refund will be issued by May 31, 2021 and will. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. All rights reserved. StubHub is also required to process any refund requests it receives going forward for the events at issue. Customerscomplained to the media andfiled lawsuits. Phone: 866-788-2482. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e You can also try refreshing your Listings page. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Use of this website signifies your agreement to our. DoNotPay records the details of your purchase to boost your chances of winning the refund. What a horrible service! New Jersey They may sell them for more or less than face value. On March 7th, StubHub emailed Marrali a copt of its refund policy. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Yes Hawaii If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. The clause is designed to protect both buyers and sellers. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Apply your StubHub balance during checkout on your next purchase. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Sit back and relax while we do the work. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. There's a class action lawsuit against StubHub from other customers who want a refund too. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. A million dollar company can not compensate a loyal customer a few hundred bucks. Enter your gift card number in the Add a Fancode & gift code section. where can I go to use activate the voucher so I dont lose that as well. Enter your gift card PIN in the PIN field when prompted. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. How do we request the refund? North Carolina If I did I woulda dropped my price or took my friend to the game. Phone Call 1-866-788-2482. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). and take advantage of this neat service whenever you need it. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Interactive chat StubHub is offering the retroactive refunds now because the live events industry is opening back up. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. From everything weve seen, the StubHub customer support is quite thin, to say the least. Another way you might reach the company is by sending them an email. To reach Customer Support call 1-866-788-2482. on 2/28 at 12:51PM What Qualifying Event Would Trigger 18 Months COBRA Continuation? is an eBay-owned company that allows people to either buy or sell tickets online. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. How to reach a live person: Speak "customer service" at first prompt. Let us teach you the major money lessons you NEED to know. You will enter your community username and new password and done! Your California Privacy Rights / Privacy Policy. on 2/28 at 3:05PM DoNotPay can be by your side during the process and help you sue any company in small claims court. Otherwise you will receive a voucher for 120% of your purchase price. How to Contact StubHub for fraudulent tickets. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. If you feel like StubHub cheated you, you could take action against them. With only these four steps, your refund request is faxed. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. How do I complain to StubHub? (Business Insider calculated that the payments in seven locations were more than $16.7 million.). If you want a refund, you have 30 days to request it starting from the announcement of the new show date. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Those will be paid out by the end of May. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. And never again. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Fatsuma Stagehand No problem. How to request an event on the StubHub website. Youll get a refund if your event is cancelled and not rescheduled. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. All Rights Reserved. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund.
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