MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). It is your responsibility to maintain the Breeze Card in good, useable condition. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. This service is designed for customers who can use the fixed route system if an accessible route is available to them. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. for any inconvenience. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. The goal: make life simpler for all our employees. Small strollers or carts must be securely held and not block aisles or passageways. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Also, only you are allowed to use your Reduced Fare Breeze Card. Requests to suspend subscription service must be made at least thirty (30) days in advance. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. The application allows for the following online: Visit our MARTA Mobility page to see the qualifications for this service. Appeals must be received within sixty days (60) of receipt of the denial letter. Service cannot be provided earlier, later or on days when regular MARTA service is not available. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. MARTA Mobility. Partnership Program. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. *Unlimited rides for consecutive days beginning first day of use. However, a replacement fee will be charged for each lost or stolen card. Superintendent of Mobility Operations MARTA Customer Experience. traveltraining@itsmarta.com. Customers may travel with one companion. Mobility Fares pageto learn more about paying for MARTA Mobility. Cards MUST be turned in immediately for a re-placement at no cost. Customer must arrive at work, school or appointment no later than 8:00 AM. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Mobility Fares. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. EXAMPLE: Customer prioritizes the Pick-Up Time. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Door-to-Door service is available to customers who require such assistance. MARTA Police (Non-Emergency) 404-848-4900. Indicate the type of mobility aid used, and if the lift is required. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Atlanta, GA 30324. The customer may write a letter requesting an appeal to: Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Untapped Breeze cards will lose value if not activated within this time period. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. When a return trip is needed, indicate the desired pick-up or drop-off time. We apologize MARTA Mobility Breeze Cards are not transferable. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Customer zip code, which is the password to access the automated system. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. It is the operators responsibility to ensure that mobility aids are safely secured. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Customers are responsible for providing access to gated communities or secured complexes. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. 2424 Piedmont Road, NE Learn more about bikes and MARTA. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Riders' Advisory Council; MARTA HOPE Program; . A MARTA Mobility Service Agent will explain the service and/or mail an application. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Administering medication is the customers responsibility. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Operators are not permitted to handle service animals. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Where can I purchase bus passes? MARTA Customer Experience. Lost Item Inquiry Formfor lost items. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. MARTA Police (Non-Emergency) 404-848-4900. Mobility Operators do not provide services that exceed door-to-door assistance. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. 3. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Overview Customers must have correct fare immediately upon boarding in order to ride. Customer Service. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. MARTA is diligently working to fill these positions as soon as possible and we have. Bus times vary by individual route, so be sure to check the schedule for your specific route. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Claim your pass with the appropriate voucher links above. Click this link[ Learn more. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service..
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