This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. What are the reasons I can request a refund if I have purchased Refundable tickets? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. % What happens if I forget my phone or my battery dies at the venue? Concession and junior barcodes will show up as such. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . The website only allows one invitee from a group to purchase at a time. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. This can be accessed using the 'Share and Save' button on the mobile ticket. This is so we can show you upcoming events in your vicinity. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Refer to specific details at each venue regarding accessing the stadium/park. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Ticketek recommends that you select Registered Mail for these events where available. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. How do I subscribe to receive My Ticketek emails and/or SMS? Ticketek routinely mismanages ticket processing which should be simple. How can I receive my Ticketek Gift Voucher? Tickets will not be issued to persons other than the credit/debit card holder. How does Ticketek remember my preferences when I return? Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. There are no guarantees. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. I've sent an invitation but some or all of my friends did not receive their emails. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. I've been invited to purchase held seats by my friend, how many seats can I purchase? Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. You will receive an Order Confirmation via email immediately. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Find out more about. What are the terms of General Admission (GA)? Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. On some occasions seats are released closer to the event. Invitee B purchases the two seats they were assigned at step (b). Don't worry! The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. However, some events will have unreserved seating where it is first in, best seats. How can I get Ticketek to sell tickets to my event? Request details from Ticketek when booking your ticket. No, we cannot refund the additional charge for the Refundable tickets. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Change of mind is not an approved reason. Your region is identified by your IP address. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Yes - there should be no issue using a phone that has a clear screen protector. Your barcode to access tickets is generated upon your renewal. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. How do I check the balance of my Gift Voucher? Can event notifications and location services be turned off from the Ticketek app? How do I add my mobile tickets to the Ticket Wallet? General Terms and Conditions To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. There are so many people queued up outside the MCG, waiting to get in. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Tap "Add to Passbook" at the bottom of your mobile ticket. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. The term including when used in these Terms and Conditions is not a term of limitation. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Can I request a refund if I accidentally selected the Refundable tickets option? How do I unsubscribe from My Ticketek emails? Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Be sure to select the discounted 'member' ticket. chevron_left. What is my online AFL Membership account? Ensure your contact and personal details are correct. How do I find my tickets once they are in Passbook? Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Will AFL Membership dining have a priority system in place to access tickets? In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Can I request a partial refund on my purchase if I have selected Refundable tickets? Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. What can I redeem my Ticketek Gift Voucher for? What does General Admission (GA) mean? You can select a quantity of tickets in more than one price type e.g Adult, Child etc. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. We do not send tickets to PO Boxes or business addresses. The Ticketek app was also reportedly glitching, stopping people from . If magnified, the display may be blurry. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). I ordered a lanyard with my ticket purchase, when will this arrive? New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Can I purchase tickets through the mobile site? In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Select an event category type from the Genre drop-down menu and click 'GO'. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Please see our tutorials on how to reserve seats in the AFL Reserve here. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. There was a spelling mistake in the email address entered. Upload your ticket. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Are Refundable tickets available through Ticketek Marketplace? Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Don't worry though, until you finalise your purchase the value will remain on your voucher. If I received an invite, does Ticketek store my contact details? If your session time expires, you will receive a notification and will be required to access the site again. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Juniors aged 7-14 years are entitled to purchase a junior ticket. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Safe, Fast and Verified For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Sell tickets directly from your Ticketek Account. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Your barcode will be on the first page that opens (the homepage). Can I use a device larger than a mobile phone (e.g. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Promoters sometimes request that a number of tickets be held for promotional purposes. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. I had the opportunity to study abroad in Australia during the summer of my Junior year. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. You now have the option to have your sign in details remembered for your next visit. Are Refundable tickets offered on Gift Voucher sales? You will need to provide some form of ID so that staff can access your Ticketek account details. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. If you would like your event to be one of these, we would love to hear from you. If you're not signed in already, you'll be asked to sign in (or register) now. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. They will be assigned the next two seats along (next to Invitee A). When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Can held seats be purchased through any other channels? Replacement cards cost $10. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. to then often have to go to their desk at the venue to follow up the issues. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. What will happen if the barcode is sent to a non-smartphone? To do this, please check the 'keep me signed in' box when you log in. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. In most cases, tickets must be returned to the place where they were purchased. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. You might find the following websites helpful if you want more information about ticket scalping: <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. The app also uses your location to alert you of events currently being held at specific venues. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am
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