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Fill out this form and one of our agents will follow up on your request. Is there a discount for persons with disabilities? Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. The staff treats you like royalty. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? HOTEL XCARET ARTE. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. *Original Review Below*!!!!!! I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. Minimum age allowed is 5 years old. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. I really recommend this Hotel. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. Each park has its own price for the photos pass. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. Everything is close you dont have to move your car at all. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. How long is the photo/video download code available? I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. If you notice in your credit card statement a duplicated charge, you must request a cancellation and refund by sending an e-mail to customerservice@xcaret.com explaining in detail the duplicated charge, the name that appears in your reservation and the date of visit. What happens if I forgot my download code? 800 006 FOTO (3686) We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. Strike your best pose, smile and take as many pictures as you want during your visit. Your previous content has been restored. Solidaridad, Quintana Roo, Mexico. Do I have to reserve for a specific date? ( NO KIDS ). For further support information contact our photograph department at foto@xcaret.com. You need to confirm your age by showing a valid ID card. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. The best of a home combined with the best of a hotel. Are there discounts for teachers or students? Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. How much time do I need to visit all the spots in the Park? Promotion valid only on websites and Customer Service Centers. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. If you visited our Xcaret Hotels: fotohoteles@xcaret.com You can purchase with a credit card or PayPal. Please do not hesitate to let us know through this media when you decide to return to this paradise. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. 2.- A list of the albums that are included in your package will be displayed. Enter the heart of the Mayan jungle. Prices vary according to season. Yes the resort is beautiful and access to the parks is great. . Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). (1,150 reviews) "Convenient location, friendly staff, clean and affordable. She didn't really explain anything. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. If you visited our Parks: foto@xcaret.com We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. We dont have teachers or students discounts. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. The staff were very friendly and the room was clean and cozy. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. Refund will not be granted under any circumstances in this case. No one was watching him, and yet, he smiled the whole time. Promotion valid only on websites and Customer Service Centers. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. If I dont have one, will I be allowed to drive amphibious vehicles? He was knowledgeable about the resort, the general area, and was very happy to make conversation. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. All our current promotions are here, click now. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Can somebody on a wheelchair access the Park? Additional terms may apply. No, only Tour option includes round transportation from Cancun and Riviera Maya. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. Each photo downloaded is a JPG file, and the videos are MP4. Play it safe and take your own photos with I would have.More. I have sent multiple difference emails requesting assistance with no response. Simply click on foto@xcaret.com and choose one of the options to search your photos. Thank you for contacting the Photo Department at Experience Xcaret. Advanced purchase discounts may vary depending on booking date and dates of stay. Cabins, apartments, houseboats! Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We offer you multiple payment options to pay for your reservation. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. *MSI only with participating cards (banks) issued in Mexico. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. And we are going back again. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. 2003-2023 Lexyl Travel Technologies, LLC. The waiters/waitresses were always so nice. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. For more information, please consult our list of products and services found in the price list section of our website. No problem! Outside Mexico. 800 006 FOTO (3686) Children under 4 years free. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. Enjoy perks like free continental breakfast and free train station pick-up. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. What kinds of clothes and shoes shall I wear? Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Other services (WiFi, ATM and gift shops). A seven Zip-line circuit which includes the tallest in the Riviera Maya. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. We can provide it to you if you have your purchase receipt. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. "Its a great place to stay . Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. 5th Ave 10. Re: Xcaret: photo pass worth it? The chart reflects the cheapest Middleton hotel for each day and each star rating category. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. How do I open the ZIP file when I download multiple photographs? If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. How many times can I download my photos with my download code? Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. If youre a minor, you can ask an adult to drive you. Can I participate in an activity more than once? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. What should I do? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Photo Pass Xenses; Get my admission to Xenses. 5/5 would recommend again. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). Children must present ID from school with address in Quintana Roo, or school report card with photograph. There are a lot of things to do in the parks got adults and kids.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Traveling on business? Sorry, the tickets for any of our attractions are not transferable. How do I open the ZIP file when I download multiple photographs? You don't have to worry about your phone or asking ppl to take pictures for you. Wyndham Boston Beacon Hill. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. I also requested a king size bed (I was proposing on this trip!) This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Zipcode 77500. The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. We use own and third-party cookies to improve your experience on our website. Please verify the policy to change the date of visit or cancellations. Speed doesnt go higher than 19 mph. We are experts in creating unconventional experiences making your event extraordinary. Xel-H . See all available properties in Middleton. We had zero issues with arrival. Does admission to Xplor Fuego include transportation? When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Your link has been automatically embedded. You just press the yellow button and stand wherever the feet are and you got your picture. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. I feel like we had no idea what our "magic wristbands" did at the resort. Reserve now, pay when you stay. Responsive staff. This change is valid only 24 hours in advance. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Can I enter with food or drinks to Xplor? In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. What can I do? Rest areas, dressing rooms and restrooms. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Fill out this form and one of our agents will follow up on your request. If it rains, can I cancel or change my date of visit? He is a pool technician. Everything about the hotel was excellent. Most activities involve water and your camera might get wet. Doubletree Hotels Middleton hotels are listed below. Yes, the purchase confirmation can be presented with any of these devices. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! (01152) 55 4163 7327 No problem! How can I get them? BBQ buffet with delicious ribs (vegetarian options available). Months without interest, only with major participating bank cards issued in Mexico. Does the ticket include snorkel gear or should I bring my own? Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Hotel Xcaret Mxico. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Take advantage of the business center, free WiFi in public areas, and free airport shuttle. How many times can I download my photos with my download code? Yes. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. Each photo downloaded is a JPG file, and the videos are MP4. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. 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