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Scottsdale (headquarters) 1365 N. Scottsdale Rd. Your customers deserve the best at every touchpoint. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Reach out to us. Are you an employee? My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Cons. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Support. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Everyone else we spoke to claimed they were cloud-based but they weren't. Existing Duo Security enrollments. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Remember me. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. To find out more, read our Privacy Policy and Cookie Policy. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Cons are having to provide your own equipment. Liveops employees can directly contribute to the success of students journeys through college into . Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Here's everything you need to succeed with Okta. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Copyright 2023 Liveops, Inc. All rights reserved. (sales@liveops.com) Press & Media. Consider holiday gift experiences. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Some clients also pay commissions. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. But what good is making your own schedule if you cant get a schedule? View our background requirements here. TMCF is the nation's largest organization exclusively representing the Black College Community. I don't mind the extra training if they had compensation for it. To find out more, read our Privacy Policy and Cookie Policy. Yes! Use your email address or username and password to sign into your WebCE learning center account. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Across the web. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Thats up to you. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Live Nation currently has about 15,000 internal employees using some 250-plus applications. But we were just relentless, and in one year we moved all of our workloads to the cloud. Gift Matching Improving Peoples Lives. You dont have to do anything else.. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Okta goes so much further than other providers, Huckabay says. Liveops is a legitimate company. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Outspoken. Username or Email Password. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Help patients get the most out of treatment plans. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Work from home. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Goodbye long commutes, rigid schedules, and busybody managers. Want to give someone something unique this holiday season? Browse case studies, customer service tips and other helpful resources for enterprises. One where youre provided with free warm leads? Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Improving Peoples Lives. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Main hustle or side gig its all up to you. FLEXIBILITY AT SCALE. Users verify their identity by . They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Community. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. ; The user selects the Duo Security option. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. If you are looking for Liveops Agent Portal Okta? Want to become a Liveops agent? Login. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Onboarding employees has become much more efficient. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. The integrations looked complex. Want to become a Liveops agent? We use cookies to improve your experience on our website. . Copyright 2023 Liveops, Inc. All rights reserved. Looks like you have Javascript turned off! Browse case studies, customer service tips and other helpful resources for enterprises. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Login. Provide support to users of top tax software providers. Support staff employees are great and work hard to keep us busy and motivated. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. To accept cookies continue browsing as normal. Which equals no money! The background check requires a $24.99 processing fee paid directly to our vendor. You can actually enable a person to get to an application through the Okta platform. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Come on board! Click herefor technical info. The more investment you make in yourself, the greater the reward. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. With Okta we're able to quickly deploy tools to new employees. Still have questions? Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Functionality Add this integration to enable authentication and provisioning capabilities. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Find top links about Liveops Nation Login along with social links, FAQs, and more. Remember me. About Liveops Employee benefits & perks. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Group Linking Link Okta groups to existing groups in the application. I wish there was some type of base pay. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . A wide array of jobs -- many of them well-paid -- don't require a degree.. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Okta. They love it because it does what it's supposed to do.. Login. I like feeling like Im helping people all from the comfort of home. Norton 360 with LifeLock helps keep your digital life safer. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Okta offered exactly what Live Nation needed. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Get started on your new home business Flexibility. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Need to plan around other commitments? The sign-in URL is the web address you use in your desktop browser to access your company portal. Liveops exists to improve people's lives, and . Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. GM Regional Customer Care Operations, major utility. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. When I started it, my team said, Youre crazy. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Read more. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. See all features. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Enjoy the freedom and flexibility of being your own boss. Have additional questions about applying? We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. You can also manage cookies in your browser settings. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Set your own schedule to work around your life. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Be a superhero sales agent with great earning potential. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Actual earnings may vary depending on client opportunity and support required. Client opportunities may have additional requirements, including expanded client-specific certification. Sign an Independent Contractor Agreement. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Support. Companies across a variety of industries trust Liveops to provide virtual contact center services. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Login to know the status of the ticket. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Browse case studies, customer service tips and other helpful resources for enterprises. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Agent Login Username / Email Forgot password? john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. It was as simple as they said, adds Myers. Sign in. Discipline and setting expectations of yourself are key to working from home. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Suite 390. You don't necessarily have calls every . Its a good company depending on the project you are on. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Scottsdale, AZ 85257. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. GROW YOUR BUSINESS Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Enjoy the freedom of being your own boss. Get Directions And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Life doesnt always run on a schedule. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Not everyone will be as precious with your business as you are. OR Look in your activation email. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. But, the site does not guarantee that youll take calls during those hours. management. To accept cookies continue browsing as normal. Hello, Liveops. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Copyright 2023 Okta. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Then, this is the place where you can find some sources which provide detailed information. Login - LiveOps Inc. Password Remember me Or, sign in using: Forgot password? Were now out of the back room and working with the business to add direct value, Huckabay says. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Independent Contractors are responsible for expenses and control their profit and loss. We didnt just evolve the remote contact center model, we revolutionized it. Log in. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Still have questions? Liveops Nation Login. If there are system issues, you will not get paid. . Freedom. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Our Offices. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Check the Eligibility requirements and make sure were currently accepting applications in your state. Documenting details of calls and customer interactions. I wish there was some type of base pay. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Be the customer care voice of top brands, providing best-in-class service. Learn more about how Liveops virtual contact center solutions can scale your business. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Status. McAfee and Norton were almost a tie but by far the most popular amongst agents. To accept cookies continue browsing as normal. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Since you are self-employed, you are in control of your profits and losses. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Find ready-to-work contractors where and when you need them. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. No problem. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. First, check out our frequently asked questions about the agent experience and application process. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Copyright 2023 Liveops, Inc. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Well learn about your business and help guide the best solutions based on your needs. Best of Antivirus Software. This means you can choose when, where, and how often to work! ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Or you do, but sit & sit with few to no calls? Find Out How & Apply . LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. No problem. The typical military family moves every two or three years. As a lot of people in the company say: it just works. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Keith Myers, SVP Business Technology, Live Nation. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Sell top insurance coverage to warm leads (license required). You can also manage cookies in your browser settings. The cons are being able to work in your own home. Support. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Liveops is a recognized thought leader in the virtual contact center and customer service industries. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. To find out more, read our Privacy Policy and Cookie Policy. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. See Capabilities for more details. Forgot your password? Join the revolution of the modern contact center! We would like to show you a description here but the site won't allow us. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Innovate without compromise with Customer Identity Cloud. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Not sure which client opportunity (or opportunities!) Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Want to become an Independent Liveops Agent. Ditch the paperwork and endless manual tasks. Quickly assessing customer needs and providing sound solutions. Sound: Must have a sound card installed and be equipped with speakers or headphones. Its a huge, huge advantage for us, says Myers. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly.