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Here's another example that shows how you can access record producer variables using the 'producer' object. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Please suggest. All Rights Reserved. A record producer asks the user a series of questions that can be used to generate many records at a time. Is there a way to change the label dynamically on the basis of some other value. How to handle a hobby that makes income in US. Letting users select categories may be specific to the scope of the clients work. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. You can search for prototype API javascript on google to find out more about those DOM selectors. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer The reason its there is because the original version of this script had to hide the variables via DOM manipulation. You have to address it for each item or variable set and continue to update and modify for each variable you add. } In fact, its been asked here before! Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. I like this better than what I have, Ill update the article above. Build like you mean it!! So the message that is added in Firefox is like this- Nice, I wasnt aware of this. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. Mark, //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule Seems to be barfing once it gets to the first &. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. It seems like this code doesnt work on the new Service Portal? This was just what I was looking for, thanks for sharing. Why is it so? retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. I agree that they still can be incredibly useful in the right situation. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. Labels are the pretty version of the data that drives behind it. labelElement.style.backgroundColor = color; Now you know why I didnt include it in the examples :). Youll need to contact SN support for a solution on that. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details We have a global variable set for attachments with a real generic label Please attach any pertinent data. As explained above, the key to making this work is a display business rule. Great Solution Mark! In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. If not, the the info message appears but the record producer shown is erroneous. /* Join the variable values together into a string */ Hi, I appreciate this is an old script now but it does still seem to work. } So you can get the sys_id of the record producer very easily using cat_item.sys_id The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Thanks Mark! Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I have to change my Section Name dynamically based on some conditions . Well want to store the record producer value on each target record that is created. Yeah I switched to raw ampersands as an experiment and it worked fine. There is also a ; missing in the end of the business rule (at least I had to add it to get it to work). Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. You cant do this using this script. Hi All! Well done. Any chance someone has already figured this out? Why is this the case? Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. I have a record producer where I modified the labels with a catalog client script as you explained above. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. I havent seen or heard of this issue. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); This editor displays the values of questions specified in the record producer. This functionality should be a user configurable property setting in Service Now. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. Thanks for your post on this!! Is there a single-word adjective for "having exceptionally strong moral principles"? Weve added a notice to the top of this article to note that the methods in this post have been deprecated in the latest ServiceNow releases. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. Check out my updated script above. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? The only way you could get to it is if you used something like an onSubmit client script to put the label value in a field so that it would be available to the producer script. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. If youre going to use this a lot I recommend setting up a global UI script with the following function. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. The values populated in one field can determine the values in another. I have tried the script. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. It performs a similar operation to populate the short_description field. producer.variablename - access to the variables on the form (variables form user-facing form before submission) current.variable_name - does not exits current.field_name - access to the fields on the form of submitted record. I've updated the article. Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. It seems like client script doesnt see variables. You didn't specify the context of your script that needs the variable values. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. Absolutely. function onLoad() { Here's how you can toggle the display of the help text for variables in your service catalog. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I dont have a script to do that at the moment. Im trying to do the exact same thing for an approval record. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? My form has 4 fields with there variable names as follow - name, operating_system, instance_type, storage We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. The post Certified Diversity Recruiters appeared first on Crossfuze. Theres no good way that I know of to do this. To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. I've created a 'changeFieldLabel' function for this purpose. Thanks in advance. For several script types the RITM Glide Record is available as JS variable 'current'. Not sure if its possible there actually. Confirmed: Berlin Hot Fix 4 fixes the problem. How do I get the current date in JavaScript? Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Label fields label. Thanks Harry. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. You can also view the icons within. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). Couldnt get it to work at first, but it does now. This is certainly possible, but it depends on how you are including those variable values in your email. Hello Mark, What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? You can also view the icons within. When the Category changes, the Sub Categories are populated as they should. https://hi.service-now.com/kb_view.do?sysparm_article=KB0565270, Another thing is that current.number doesnt contain anything. Unchecked check box variables actually have a value of false. When trying to apply it to the task generated by this particular item in an onLoad CS, i can not get it to work. Why does the rule have to exist for every target table if its hte same code each time? Check out the comment from Josh B. above.