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40 gallon fresh water tank. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. You are using an out of date browser. Class Cs with the beloved luxuries of Mercedes-Benz. Which we received no assistance. The issues were filed with **** when the coach was new. Mechanic's Assistant: Are you fixing your Chassis yourself? I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). These issues are ongoing, not new. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. They are the same issues we continue to try to get resolved. . He moved to a new position. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Terms may vary. No. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Mine is, and it seems a lot of folks on the Thor forum bring this up. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. 2019. The RV is a Thor ******* **** 2019 and the vin#*****************. 3. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Wheel sensors for air pressure not working. Based on what was submitted to Thor, we see no warranty concern. This has all been dragging on for far too long. Your actual payments may vary. Largest Family-Owned RV Dealer In The Nation. I bought a brand new Thor Hurricane 35M. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. 2003 Thor Motor Coach jazz. WHY are the flooring issues causing such concern on behalf of Thor? This Class C is located in Mesa, Arizona and is in good condition. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. My husband was ill and could not drive the coach to *******. We are well aware that the coach is off warranty. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Your Thor rep will be reaching out to you to gather more information on the concern. Stock #46257. State: Arkansas. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Multiple calls, travel, estimates, no results. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. This dealer in **** miles away so thats not happening. I am not in a place where I can plug in and charge the house batteries. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Listed 15 hours ago in Camp Verde, AZ. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Not just one but every single seat in . Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. My front radio has two fuses. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". They need to honor their warranty now! BBB Business Profiles are subject to change at any time. We purchased a new 2019 *********************** **** Motor Coach in May 2019. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The issue is not closed nor has resolution been found. ****** was not being truthful. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. It has generator in it but does not work. He made us feel at ease during the whole process. Yes. Please note - there could be multiple recalls for a specific model RV. 2022 Thor Motor Coach Challenger RVs for Sale Near You. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. **** refuses to act in good faith. Leaves one to wonder if it was ****'s plan all along to run out the clock. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. bunk above drivers compartment has failing motor brakes. Have you tried pushing in the "very little" reset button top left? Both electrical circuits must be energized for either radio to work. Thanks for the suggestion. Diesel and gas-powered chassis options. Number Of Discs. Satellite. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. I admit, we were naive in thinking that the labor charges could be so little for such a job. Do you need a one-stop shop for all things RV-related? Your luxury Mercedes Sprinter motorhomes. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Thor Motor Coach does not have control over the ************ centers. Across from the sofa is a booth dinette. Thats where the water is coming in, it came that way from the factory. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Nobody will build them better. Thor is offering to repair by patching roof. The pictures submitted to us show no concern of factory defect to the roof. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. Mercedes-Benz 10.25 in. *All RV prices exclude tax, title, registration and fees, including documentary service fees. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Have driven unit less then 250 miles since purchase. RV Wife. 2022 Thor Hurricane 35M. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. 40,000 miles. Complaint Type: Problems with Product/Service. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. I guess that is the million-dollar question. A representative has been notified and will be with you shortly. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Not a fuse, not a wire. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Would be a great hunting rig! I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French We strive to ensure all pricing and information contained in this website is accurate. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. We pay our bill every month We were told to take to ********* ** or *********. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We had one of our **************** Representatives reach out, the below follow up was provided. Did you recently have your batteries drain on you? It drops down over drivers head onto safety pins. Took a good 2 hours drive and they are still dead. Ill keep taking all suggestions and look a while longer. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). 2 tables that convert into beds. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. After changing the engine battery the radio and backup camera will not work. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Nobody will build them better. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Mr. ******** needs to arrange pick up with the **** dealership. There authorized service center is telling me not to get roof patch but replaced. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. We cannot even drive this rv with fear it might shutoff again. More than 50 pictures were sent to Thor. State: Texas. The customer service ************ spoke ith customer service reps who have no customer service at all. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Speaker Location(s) Interior / Exterior. Well guide you through the process. Both radios are powered from a 15 amp fuse located in the power center under the bed. We bought it new in 2018. What's The Best Cordless Vacuum For RVers? I was given a few numbers of service centers and I had to contact them. Save. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Across from the bed there is even a place for an optional 32" LED TV. Then click on the manual name to download. All Advertised Prices Expire daily at Midnight. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. We now have two new estimates, both have been rejected by *************************** and *********************************. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, Of course, at our expense. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. The other is a inline fuse, wired off the use,store relay battery lug. bunk bed. Posted January 8, 2016. Thor motor coach four winds 24 f e350 chassis. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. This is Thors final offer as it has been stated multiple times. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. All of this back and forth is not fair to us, the consumer. drivers window was installed bad. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. * This post was edited 03/23/19 02:00pm by bobndot * With all the family-friendly and pet-friendly features, you'll love traveling in . As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . ** Day 2 we tried using the microwave again. Know someone who might be interested in this RV? The owner listed is **************************. Checked every fuse I could find. The A.C.E. Speakers. As the smallest motorhome option, camper vans are welcome virtually everywhere. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. We have acted in good faith throughout this entire ordeal. Plus tax, title and license. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Description. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. We reached out to Thor and la mesa and they say its our problem. The pivotal combination of large Class A amenities with more power than a typical Class B RV. ************************* was working with us right up until he moved to a new position in March of 2022. I have hundreds of emails relating to our continued attempts to get these issues resolved. in fuel costs), then **** will kindly deduct the $2,000. They found mold under the floor covering. Class C, 32 feet Thor Motor Coach. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Model: Hurricane 29M. THOR AXXERA RADIO.not working??? One previous owner purchased it new.We have had multiple issues with the coach. If Tristen needs additional documentation, I will also be happy to send it. Anyone know exactly where the fuse may . 2022 Thor Freedom Elite 24HE. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. BOTH of which **** has rejected. If you wish to set up a factory service appointment to discount you the $2000, please call ************. The same way they want they money on time, Included my vin number thor vegas **** 2022. Then I tried the GFI in my 29m bathroom. **** has already sent the flooring. The only two fuse I found for radio was one in the Ford block marked radio, which was good. 1 of 26. One is in the coach fuse panel and is marked. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. **** has not acted in good faith, as the documentation will show. Probably have to pull radio out to find inline fuse. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. It's been non-stop. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! We have a water leak and it has caused extensive damage. See details. ****** informed me that Id have to get an estimate for each of the defect items. We are also providing the **** commercial vehicle center web address. I had to send the slide out for access. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. The park/travel switch on my coach does not switch the radio to the coach batteries. Thanks for the replies. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. The retail declared our previous response as satisfactory, see below. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Message. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. We want the work to be done correctly. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. Onan onboard generator. Fort Wayne, Indiana, United States. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. You probably have to pull the radio out to find it. We have spent more than three years trying to get these issues resolved. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Provide us with some basic info and well appraise your RV. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. . Cab-Over Bunk. Need advise, had a shop replace house battery and repair inverter. They said they would me someone to service the vehicle. And we are akready receivng customer no assistance. **'s labor charges of $7,500. We have taken the coach all over ***** and **** trying to get the issues resolved. We have only Put 2400 miles on since we bought it. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. As of today, the coach has only ***** miles on the coach. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty?