I did all of this. I manufacture them myself and sell for only one price. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I had to help my mom submit a dispute through eBay, as a buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. They then go to Etsy and order the item from me at full price using a suspect credit card number. A buyer will offer to purchase your item and send a larger payment than required. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Did you try talking with the buyer? eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. by asking the buyer questions or calling the post office? Do not do that. This time, I accidentally sent an ebay buyer the wrong item. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Privacy Policy. They also have to protect their buyers from fraudulent sellers. 05:05 PM. The item I sent out was also tagged, this one is not. . An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. 09-10-2020 Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". eBay is very aware that scams occur on the website. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. I told them to send it back to me and I'll give them a refund. Select Order Not as Described. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. As seller, here are a few things you can consider before selling to buyer with little or no feedback. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Could you explain a bit what steps you take when shipping? They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). The buyer received the wrong item. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. I sold an item for $55 and they sent a return saying I didnt send the right item. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Zero money was left over. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Dial 1-800-275-8777 and explain the issue to USPS customer service. The status says the item was "Delivered to agent," so the item shows as delivered. I cant believe you won this. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. When a buyer disputes an item, the review is no longer an option unless they "accept the item". A little detective work might find the answer. I never sold a necklace on ebay period, and never saw that one in my life. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its the reason Im looking into EBay Protection Program right now. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Put your blame where it belongs with Chinese sellers! and our I've only had to use these pics a few times but they save a lot of hassle. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. 2. But they said flat out "we don't mix up packages" and reiterated. This has happened a couple of times to us over the years, all part of selling on line Im afaid . this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense 26-05-2020 2023 Comparitech Limited. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Cookie Notice For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. $15 each. Supervisor told me to hold up on Police report and wait for UPS to step in. In this case, the purchase may be completed without flaw. thanks to all for your help. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I only sell local, mainly to avoid hassle. What if the buyer is not trying to rip you off but simply made a mistake? Then maybe they won't send it back and you won't have to refund. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . I asked for a picture from the buyer and it was some plastic item. What to do when wrong item received, seller requesting to send to other buyer. 09-10-2020 This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Usually it will say the name on the package signs for it even if the signature is someone else. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. If the package was mixed up, it would have happened there. The one I received is as per the photo. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. 05:49 AM You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. 1. The law spells out how to challenge billing errors. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. People are getting desperate, violent and all kinds of other things lately. USPS. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. 26-05-2020 If not, fuck them and continue onto arbitration per their terms and conditions. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. But at least it was worth somewhat close to what the item I sent them was worth. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. FedEx. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Report a buyer if you think they have acted illegally or fraudulently here. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. I would do that myself in those circumstances. The Fragile stickers could have been added at the GSP. A neighbor may have picked it up, so it is worth asking around before you contact USPS. 04:28 PM. - edited That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? The item's condition was misrepresented. I asked my boyfriend to print off the labels and post them while he was at work. The email will state that the payment will be released to you once you have proven that the goods have been sent. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Add any photos you have of the wrong package. Am I going to be screwed out of $55? Message 1of 30 That necklace couldn't have come from me. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Yeah you filing that stuff 100% does nothing. 04:18 PM There's no possible way I sent the wrong item so he's trying to scam me. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. You can report an issue with a seller to eBay directly here. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Learn how your comment data is processed. What's the return address? I talked to manager and simply were told nothing can be done. Otherwise she wouldn't have bothered. Is it possible to contact their police department? For more information kindly send . It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. A buyer happily purchases your item. "Hi. Buyer contacts me today. . Press question mark to learn the rest of the keyboard shortcuts. 03:13 PM. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Check all items upon receipt. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Plus get a receipt from USPS. 09-10-2020 On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. I did became a pain with calling everyday and today calling 5 times. So Im hoping he doesnt return anything. Cheaper seller scam: 26-05-2020 @deala0621:There's no point in contacting Canada Post, or USPS. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). They needed his phone number but I did not have it. If the package was mixed up by GSP, then they should handle it. 26-05-2020 03:21 PM. Copy and save both forms before submitting them. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. They help the organizations to focus on the other parcels they have to deliver. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. As you say, I would explain to the buyer that different computers and devices show colours differently. But I would like to reach more buyers. Visit the nearest USPS location and fill out a request form. The item ordered was a coil of hook & loop tape. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Tip Did you include the reference number on the label? I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. QUOTE eBay is very aware that scams occur on the website. I don't know what it actually takes for them to get banned. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. You can ask the customer to return the item, but he has no legal obligation to do so. So eBay took the loss when they refunded me. Here are some of the most common ways eBay sellers are scammed. Case in point; I sold a wallet described as new in the box recently. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Anytime I can create with the Stardream line, I jump at the . The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. I recently had the same experience. Listen to this weeks podcast to hear sourcing methods from a seller! Loophole on eBay! For things like graphics cards your best bet is to sell locally, all cash. I have had my hosting company check everything their end and they say all is correct and working ok. Either way eBay will make sure the buyer gets their money back right or wrong. I sold 4 of the same items. what is beyond infinity most expensive car ticket. When a buyer wants to return an item and be issued a refund, here is what you do first. 06:46 AM. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. There's usually another new label then. If he ghosts you, you scared off a scammer. If you get the item back as a buyer you have the option to relist and recoup your outlay. Dispute the refund. As its a scam, you will never see your money or your items again. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. CHAPTER XIII. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. That has happened to me. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. 11. Or just take back the item. 1.6K 17K views 1 year ago Every so often mistakes will happen. Got my money back and a promise from eBay to better train their support staff -_-. Report the buyer. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Example: The listing said "new," but the item was clearly used. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). In my experience, the wait times are usually short and they do call within the estimated time. Explain that you used a box, not an envelope, if that is the case. Finish enrollment at any CLEAR airport location next time you fly. All rights reserved. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. 04:02 PM. In most cases, the refund takes 3 to 5 business days to process. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Do you have the number? In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Somewhat new, never had this happen before. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Put it in a bag took pics opened case and returned back explained. Theres no possible way I sent the wrong item so hes trying to scam me. Powered by Discourse, best viewed with JavaScript enabled. I lost my appeal. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I've never owned/sold a necklace like that. The item could have gotten mixed up during a customs check? If you have been scammed, well show you the steps you can take to report it. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. This is a type of blackmail. Please Help! Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. How do they sell my exclusive manufactured trademarked product for lees than I do?? Has she possibly got you mixed up with a different seller ? 10/31/2020 at 3:54 pm #83017 Antique Frog Or you can specify that the addressee must sign for the package or letter. But so far no response from buyer. But obviously I cant prove that. This is the message:Just wanted to say that the item I received was not this one. Is it possible they received it from another seller? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care.