I cannot stress enough the lack of professionalism and poor service. I was a customer with a licensing agreement set to expire on December 31, 2022. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. We will then confirm your payment date and amount. *We conduct corporate trainings on your preferred dates and location for no additional cost. This company has the worst customer service I have ever experience in my life. Your satisfaction is very important. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Unacceptable billing practices. If it has been longer than 30 days, please get in touch so we can investigate further. Requesting your refund is easy. Regus flagged this review for containing harmful or illegal content.Read more. Such a transfer may require entry into a new agreement. Our invoices are due on the payment date that is displayed on them. Get help. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Find event and ticket information. Regus are not transparent with their pricing. Any that you do not require can be opted out through your online account. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. Trustpilot is assessing this review in accordance with our flagging process. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I told you my account number is 9054006! Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. They signed me up for things that I didn't ask for - didn't realize it in the fine print. I would love the opportunity to help further but havent been able to identify your account. Hi Mike, Im sorry if you felt the need to escalate this. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. At the end of your contract, they will automatically renew you without a signature and without consent. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Regus helps businesses find and create the right workplace for their people. Available for as little as a day, or as long as you need. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. This will surely increase the credibility of your complaint. Briana got my call. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Its a healthier, greener, flexible, and more cost-effective way to do business. They still continue to send invoices with no one responsible to be there to answer. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. This company bills you for services you do not use. Stay away!! Repeated attempts to contact Customer Service have been blown off or ignored completely. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Be part of a vibrant coworking community with dedicated desk or hot desking options. www.myregus.com) and go to the End Agreement section. Transparency is very important to us, and all services can be opted in/out through your online account. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Don't be fooled by that. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Talk to an expert. After being in my new office they are increasing rent by 8.7%. I was a customer with a licensing agreement set to expire on December 31, 2022. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. I still did not hear anything back from them. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Best, Lorraine Brule Global Customer Service at Regus. We found a responsible person where we inform her about the problem. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. So now you can enjoy more, for less. We will then confirm your payment date and amount. Setting up an automated payment is straight forward and can be done through the online portal. Give your team a place to focus, thrive, and grow, while we take care of all the details. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Find event and ticket information. I called Regus account desk and Dom S. got my call. Kind regards, Lorraine BruleGlobal Customer Service at Regus. This review was chosen algorithmically as the most valued customer feedback. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Hard revenue focused. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Regards, Sandra Melody Head of Customer Services I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regus is a complete and total scam company. They charge your card for amounts more than stipulated on invoices! Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Regus does not communicate with customers via telephone. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Jan 01 - Aug 31 I was using virtual office space. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I look forward to receiving more information from you. If you were to take direct space or a sublease you would also see these fees in your rent annually. Customer service is simply poor. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Hi Stephen, Requesting to have your retainer refund is an easy process. ive been trying to get my money back ever since. It is clean and smart and well organised. October 6 Companies can ask for reviews via automatic invitations. Requesting your refund is easy. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. October 14 Please email me at Lorraine.brule@regus.com with your company name and details. Regus lacks personal approach The centre's staff are friendly and helpful. Get Regus reviews, rating, hours, phone number, directions and more. However, we will ask you to go through some security steps as part of our fraud-prevention policy. this is absolutely gross and scam. Prices are subject to change and will vary depending on the specifically selected products and services. Regus are not transparent with their pricing. Please could you send those details to me at lorraine.brule@regus.com so I can support you? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. October 8 The company left an official comment to this complaint. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Best, Lorraine Brule Global Customer Service at Regus. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. We have checked and cannot find any payment details set up in your account. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. We also ensure all reviews are published without moderation. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Need to file a complaint? Best regards,Michelle Spire. ive been trying to get my money back ever since. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Hi Mike, Im sorry if you felt the need to escalate this. They often do so without adequately considering the effect these changes have on people within the organization. I still didn't get my retainer back. What a ridiculous it is! Theyre a great place to connect with colleagues, clients and other like-minded businesses. As you did not process this correctly, the agreement continued an additional month. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. That exception is made on the understanding that an additional service retainer is payable. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. but when u need support / CS to talk and solve ur problems its literally non existant. This company has the worst customer service I have ever experience in my life. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. No staff available for contacting on the event day. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Absolutely unacceptable behavior. How BBB Processes Complaints and Reviews. I really thought that this company would be a good option for expanding our business. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 25% off. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. It goes against our guidelines to offer incentives for reviews. I sent an email to Briana and asked how my process going on? Regus always emphasized that it keeps its policy. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Were clear about this from day one. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. The complaint has been investigated and resolved to the customers satisfaction. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Anyone can write a Trustpilot review. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. You should receive your refund within 30 days after your agreement end date. I would recommend that anyone considering using this company to think again! BBB Business Profiles are subject to change at any time. Its an automated process. Get Regus can be contacted at (262) 832-3700.