Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. It was ideal as there is a Friday class at 5:30. I know several members have request a standing calf raising machine. If you continue to use this site we will assume that you are happy with it. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. How many stars would you give TruGym? Totally disgusted with the service offered with no thought or effort of building a customer relationship. beyond me , they have sullied their name. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Save your money, go elsewhere. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Staff are the ones who represent the gym and are suppose to behave in a professional manner. I go to the gym because its an only female gym, however its extremly dirty. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Other that that-a good gym. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. So far, an excellent option for a gym considering the membership prices are cheap. | Read 241-259 Reviews out of 259. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Date of experience: 10 November 2022. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . We also ensure all reviews are published without moderation. Bit apprehensive being a female in my 50s. I've had an amazing time going to this gym. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. My branch shut down down and I never received a membership refund. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. My contract expired and I cancelled my membership. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. You buy cheap equipment and take months to repair broken ones. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Firstly, thank you for reporting this to us. All rights reserved. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Join now and save 30 (no joining fee offer). Ive been at this gym for nearly 2 years. BUILD A PERFECT RESUME. I use both the free weights, machines and also classes. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! And the price is ok.Over all not impressed with the gym at all. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. This suggests to me that they know they are not up to date. The staff are more interested in their weekend plans than theirmembers. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service The evening staff are very welcoming and friendlly. Awful!!! 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! We use dedicated people and clever technology to safeguard our platform. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Lots of equipment to use and is open to everyone. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Training and fitness levels catered for the individual. How many stars would you give TruGym? Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Your experience matters. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Here are 8 tips for writing great reviews. Otherwise I would give it a five star rating. I got nothing. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. For the price per month, this is a great gym, it has everything u need and more. My feed back is that if I could train at another gym early in the morning I would. Trugym Chathamarrrgh!!! | Read 81-100 Reviews out of 264 Been coming here for many years and have always found the staff very pleasant and welcoming. Join the 271 people who've already contributed. This resulted in TruGym blocking me me on twitter. Dreadful management of memberships Id avoid this company and invest elsewhere! trugym customer service. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Awful!!! Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. without helping me with the issue in any way at all. !Poor service. But no way to resolve it. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. It goes against our guidelines to offer incentives for reviews. Your experience matters. I prefer to go in before work so at 6am and then use the sauna and steam room. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Here are 11 ways to become an excellent customer service professional: 1. 2023 Trustpilot A/S. | Read 241-245 Reviews out of 245 However I have a major issue with the classes that are run as well as the management of the club. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. 14 Customer Service Resume Examples for 2023. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Your experience matters. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. It was a great gym to start off my journey on becoming the best version of my self. because of this I was able to cancel my contract. Very clean with a good atmosphere and equiptment maintained to high levels. These companies sure know how to work the direct debit magic to help themselves and rip of people. Terrible service. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Pay a little bit more and go somewhere decent ! This gym offers friendly staff with excellent personal trainers. Not sit there and eat cakes.Ridicules customer service overall. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Broken equipment takes a long time to be repaired. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Very unprofessional! This company doesnt care about its members, its purely about money for these people. DO NOT SIGN UP THERE TERRIBLE! Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. TWO WEEKS go by and nothing. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The gym had closed down suddenly in November 2021 and hasn't provided a refund. 4/ Told on joining in November I could freeze my membership free of charge for the summer. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Management ineffective and ambivalent. Staff were non empathetic and unhelpful following the incident. Anyone can write a Trustpilot review. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. The Gym is crowded all the time. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. No matter how many times I try to contact them I never get a response. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am still waiting for a refund and the information about the instructors.. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Find out how we combat fake reviews. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. I email head office never got a reply. Very shocking, and it looks like I'm one of many many cases. Completely recommend this gym for any women that are looking for a great gym for good value for money. All of the members that I have encountered at the gym were very supportive and helpful. Your experience matters. Awful!! The changing rooms are always clean and the same for the showers! They put on load music then procede to shout over it. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Don't trust the staff at face value. How many stars would you give TruGym? THE WORST customer service i have ever had the misfortune to encounter. Join the 270 people who've already contributed. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Management is awful only good thing about trugym . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! I paid for a year membership and at that point had several months left. trugym customer service. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Join the 266 people who've already contributed. Thanks. I asked for complaints procedure for head office and that was also denied. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I went a few times a week and they were welcoming and a great bunch of people. 2023 Trustpilot, Inc. All rights reserved. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Required fields are marked *. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Staff come across rude and unapproachable. Joke of a place. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity !